Program Support Specialist

3 weeks ago

New York, New York, United States Equiliem Full time
Sr. Program Support Specialist Opportunity

The Sr. Program Support Specialist will provide operational and planning support to the Mass Market energy efficiency programs at Equiliem. This includes program delivery, invoice processing, and reporting, as well as financial and energy savings reporting, program forecasting, marketing coordination, and support of program implementation contractors.

Key Responsibilities
  • Support the development and administration of Equiliem's Multifamily portfolio of Energy Efficiency and Demand Management programs.
  • Oversee program invoice processes and financial reporting, as well as analytics of program trends, forecasts, and growth.
  • Engage with implementation contractors and review reporting on inspections, application processing, and relevant market data.
  • Lead and engage with internal teams, external entities, and stakeholders through research, design, development, and implementation of programs.
  • Support the Program Team with management of program implementation vendors and other contractors to help achieve success for specific programs and the company.
  • Interface between Equiliem staff, contracted vendors, NY utilities, external entities, and stakeholders to implement the Energy Efficiency Programs per PSC guidelines.
  • Support the coordination of marketing efforts through vendors and internal resources.
  • May represent the Department on program measure issues with DPS Staff, governmental authorities, utilities, and other entities as needed.
  • Represent the programs with external stakeholders and customers.
  • Provide customer service support on escalated program issues.

Requirements
  • Proficient in Microsoft Office (Excel, Word, and PowerPoint).
  • Excellent oral and written communication skills.
  • Excellent presentation and analytical skills.
  • Ability to interact with all levels of management.
  • Must have strong computer skills and proficiency in Microsoft Office Applications.
  • Proven problem-solving skills and the ability to identify, analyze, and resolve process and customer service-related issues.
  • Demonstrated leadership skills and the ability to build a consensus through collaboration with various stakeholders.
  • Understand fundamentals of energy modeling, analytics, and reporting.

Preferred Experience/Skills
  • Utility, deregulated energy efficiency, or sustainability experience.
  • Experience in program planning and administration, project management.
  • Experience in planning, managing, coordinating, reviewing, and processing budgets and invoices.
  • Ability to learn new database systems such as Oracle EBS, Hyperion Planning, business intelligence, work management, and CRM systems.
  • Certification, experience, or training in Salesforce.
  • Customer service experience.
  • Experience managing projects and/or design teams.
  • Experience working in a regulated environment preferred, familiarity with the NY Public Service Commission relating to Energy Efficiency and Demand Response desirable.

Education
  • Bachelor's Degree, 3 years work experience required.

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