Program Support Specialist
4 weeks ago
The Sr. Program Support Specialist will provide operational and planning support to the Mass Market energy efficiency programs, including program delivery, invoice processing, and reporting. This role will also oversee program forecasting, marketing coordination, and support of management of program implementation contractors.
Key Responsibilities:
- Provide operational and planning support to the Mass Market energy efficiency programs
- Oversee program delivery, invoice processing, and reporting
- Support program forecasting, marketing coordination, and management of program implementation contractors
- Engage with internal teams, external entities, and stakeholders through research, design, development, and implementation of programs
- Support the coordination of marketing efforts through vendors and internal resources
Requirements:
- Proficient in Microsoft Office (Excel, Word, and PowerPoint)
- Excellent oral and written communication skills
- Excellent presentation and analytical skills
- Ability to interact with all levels of management
- Strong computer skills and proficiency in Microsoft Office Applications
- Proven problem-solving skills and the ability to identify, analyze, and resolve process and customer service-related issues
- Demonstrated leadership skills and the ability to build a consensus through collaboration with various stakeholders
- Understanding of fundamentals of energy modeling, analytics, and reporting
Preferred Experience:
- Utility, deregulated energy efficiency, or sustainability experience
- Experience in program planning and administration, project management
- Experience in planning, managing, coordinating, reviewing, and processing budgets and invoices
- Ability to learn new database systems such as Oracle EBS, Hyperion Planning, business intelligence, work management, and CRM systems
- Certification, experience, or training in Salesforce
- Customer service experience
- Experience managing projects and/or design teams
- Experience working in a regulated environment preferred, familiarity with the NY Public Service Commission relating to Energy Efficiency and Demand Response desirable
Education:
- Bachelor's Degree, 3 years work experience required
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