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Launch Client Portfolio Lead

3 months ago

New York, United States NTT DATA Full time

Req ID:277134

NTT DATA is a trusted global innovator of business and technology services, helping clients innovate, optimize and transform for success. We strive to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Launch Client Portfolio Lead - N.E. Tri-State area to join our team in New York, New York (US-NY), United States (US).

The General Manager (GM) owns the relationships with a portfolio of Launch clients across a regional territory, with goals including: Driving customer satisfaction, growing regional and account revenue, maximizing account profitability, and building and managing the sales and client partner team in the region. The GM will lead all aspects of the customer engagement for the region, including P&L, account strategy, as well as revenue and service delivery. Successful GMs will collaborate well with client personnel and NTT DATA team members across a variety of roles. The GM's contribution will be measured on business growth and the profitability of client engagements.

Responsibilities:

  • Lead the region to revenue & gross margin growth, target ~$80M
  • Provide executive leadership for the region by building comprehensive regional business plans and ensuring thorough alignment of that plan in a highly matrixed company structure.
  • Building and leading a scalable regional team that is focused on customer relationship management, expansion of NTT DATA services within the account(s) and ensuring the delivery of high-quality work.
  • Actively lead/drive with Sales to hunt for new accounts.
  • Leverage Sales, Practice, Operations and leadership support to drive the business.
  • Actively delegate to matrixed delivery teams on accounts
  • Coach and guide client partner talent to scale accounts as appropriate.
  • Set client expectations around the value NTT DATA Launch will deliver and manage the team to exceed those expectations.
  • Manage team expectations and delivery related escalations; Build key talent and leadership within the engagement teams.
  • Drive adherence to the Delivery Process as part of standard delivery management.

Qualifications:

  • 15 years of experience in a services-based firm (IT services, Consulting, Agency)
  • 12 years of experience leading customer engagement/account teams with responsibilities for P&L oversight, account strategies, negotiating service level agreements, and delivery performance
  • 12 years of experience providing strategic direction and oversight related to new business development, driving related sales strategies, and overall revenue in excess of $30M
  • 10 years experience advising B2C and B2B executive suites regarding customer engagement strategies and integration of emerging technology
  • Prior experience to include supporting customers in Banking/Financial Services and/or Pharmaceutical vertical

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About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Visit us at nttdata.com

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.