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Integration Engineer

3 months ago

Plano, United States Ericsson Full time
Join our Team

About this opportunity:

Join Ericsson as an Integration Engineer, an integral role where you will have the opportunity to manage and implement integration services. This is a highly technical and demanding role where you will be involved in architecting, designing, deploying, and troubleshooting proactive monitoring processes and solutions for a telecom customer of Ericsson. It also requires providing requirements, solutions, and directions to vendors to deliver solutions.

What you will do:

  • You will be responsible for developing test cases and executing tests in a controlled environment to monitor VoIP calls and analyze local carrier network latency, efficiency, audio quality and possible challenges and issues.
  • You'll work with peers, system vendors, network design engineers, and network operations technical personnel helping to develop and enhance telecommunication services as they interface with Advanced Communication systems of the customer.
  • You will also be involved in the design efforts of VoIP based platforms monitoring efforts and its associated services to ensure corporate and industry standards and to provide a successful evolution to the customer's next generation network.
  • You will ensure these services comply with security standards for the Telecom domain.
  • You will be working on near real-time, highly available systems and protocols like VoIP, SIP (Session Initiation Protocol), and RTP (Real Time Protocol) etc.
  • Working with the customer and their vendors to architect, plan, install and troubleshoot services monitoring the Advance Communications products.
The skills you bring:

Required
  • Bachelor's or Master's degree in Information Technology, Computer Science, or a related quantitative field or equivalent experience
  • Expertise in RTP and SIP over TLS
  • Experience using AWS Cloud
  • Experience with CI/CD pipeline tools
  • Experience with Asterisk (test tool used to emulate a PBX/IVR or call hub)
  • Knowledgeable or willing to learn about Voice services (IPCC and IP TollFree) and inbound/outbound call flows
  • Experience with Security compliance for CPNI/PII (customer info)
  • Experience working with CDRs (Call Detail Records)
  • Networking knowledge for troubleshooting (amazon direct connect, private/public subnets, Splunk, Wireshark/IrisView for SIP call trace and debugging)
  • Experience in communication with 3rd party vendor/partner (test calls, dashboard) - installation, configuration, and troubleshooting
  • Exposure to designing systems for high availability
  • Flexibility to work with teams in PT/MT/ET time zones
  • Participate in on-call rotation for 24x7 production support responding to priority 1 and 2 production incidents
  • Excellent verbal and written communication
  • Be a team player
  • Have customer management skills in a Managed Services environment setting
  • Provide cross-team/functional training
Desirable:
  • Experience with Cloud Computing, OpenShift environment
  • Experience with Call processing testing with VoIP, SIP, RTP, and DNS protocols
  • Experience with SBC, Enterprise gateways, IP Trunking
  • Exposure to VoIP call processing testing
  • Experience in PBX/IVR test tool installation and troubleshooting
  • Exposure to Continuous testing / continuous deployment methods/ tools
  • Knowledge of Agile Methodologies
  • Exposure to vendor management
  • Exposure to security in the telecommunication domain
  • Exposure to VoIP aware load balancers like F5


Why join Ericsson?

At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Texas Remote

Job details: Integration Engineer