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Marriott Covington Cincinnati Marriott at RiverCenter Covington, KY 41011, USA Description Job Overview: Primary function is to effectively solicit group business that enables the hotel to meet and/or exceed revenue goals in rooms (10-50) and food and beverage. Responsibilities and Duties: Soliciting new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, and written communication. Prepare correspondence to customers, internal booking reports, and file maintenance. Participate in daily Stand-up meetings, pre-convention meetings, training, and other sales-related meetings as required. Attend trade shows, community events, and industry meetings. Develop/maintain knowledge of market trends, competition, and customers. Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, direct mail, etc. Responsible for maintaining a sales quota as assigned by DOSM. Specific Job Knowledge and Skills: Know your scheduled work and follow it accordingly. Work in a cooperative and friendly manner with fellow employees. Maintain professional attire and personal hygiene. Maintain a clean, neat, and orderly work area. Perform your job according to standard operating procedures. Read, understand, and follow all policies, procedures, and practices as stated in the Employee Handbook. Implement management company and hotel’s safety and emergency policies and procedures (i.e. evacuation, first aid, etc.) to include removing all safety hazards, following the company’s OSHA program, and safe lifting techniques. Utilize protective equipment when applicable. Promptly report substandard (unsafe) conditions to Supervisor. Promptly report accidents, injuries, property damage, or loss to Supervisor. Keep accurate communication flowing freely among all hotel departments. Inform management promptly of any work-related problems or guest complaints. Practice “CARE hospitality” and provide guest satisfaction. Promote the hotel through goodwill, courtesy, and a positive attitude. Attend all scheduled training classes and meetings. Continue to learn and grow in your position. Perform any reasonable request as assigned or directed by management. Provide for a safe work environment by following all safety and security procedures and rules. Assist persons with disabilities. Comply with all applicable federal, state, and local laws and ordinances as they apply to the hotel, guests, and employees. Respond properly to irritated or angry guests. Other Expectations: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends, and/or holidays. All employees must maintain a neat, clean, and well-groomed appearance (specific standards available). Employees are always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties. Comply with health and safety rules, regulations, and procedures to maintain a safe environment. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities #J-18808-Ljbffr
