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Front Desk Attendant: PT

4 months ago

Miami, United States Buffalo Run Casino & Resort Full time
Position Purpose:

Accurately balance the hotel's operating transactions and prepare financial reports on a daily basis and to provide exceptional guest service and staff by coordinating with other departments when necessary to maintain established standards and meet the high expectations of our guests. Provide a courteous and efficient hospitality experience to guests.

Knowledge, Skills, and Abilities:
  • Check guests in and out and make future reservations as needed.
  • Post and rebate, room tax, and other miscellaneous charges to guest accounts.
  • Administer guest payment policy.
  • Ensure all cash, credit cards, and change funds are balance throughout the shift.
  • Post and rebate room tax and other miscellaneous charges to guest accounts.
  • Be knowledgeable of all promotional rates.
  • Maintain daily inventory of available rooms.
  • Maintain hotel key security system and safety deposit boxes.
  • Process credit card transactions and finalize transactions completed during the day.
  • Create and print required reports.
  • Prepare folio for departing guests.
  • Process guaranteed no show reservations.
  • Be knowledgeable of emergency procedures.
  • Respond to telephone calls for reservations, transfer calls and take messages for guests and hotel staff.
  • Open and close shifts; make accurate cash drops.
  • Ensure that all credit cards, cash, and change funds are balanced throughout the night.
  • Notify the general manager of all needed repairs and maintenance issues for concerns.
  • Maintain cleanliness and organization of the front desk areas.
  • Participate as a team member with other employees in producing a smoothly and efficiently run operation that meets the highest standards of customer service.
  • Performs all duties in accordance with prescribed policies and practices.
  • Adhere to the strict confidentiality of all information.
  • Respect and protect the confidential and privileged information of my employer beyond the terms of my employment.
  • Comply with Title 31 requirements
Requirements

Education/Qualifications:
  • Must be at least 18 years old.
  • High school diploma or equivalent.
  • Prior customer service preferred.
  • One year of accounting or bookkeeping experience preferred.
Licensing:
  • Must be able to obtain and maintain the required Gaming License

Work Requirements:

Requires problem solving skills, and the ability to communicate effectively. Position involves prolonged walking, stooping, or bending, lifting, or carrying up to 50 pounds daily. Work is performed in a casino environment with varying levels of lighting, air quality, noise, and / or temperature.