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Front Desk Representative

1 month ago

Miami, United States Courtyard by Marriott MiamiCoral Gables Full time
Courtyard by Marriott Miami/Coral Gables

We are seeking a highly skilled and experienced Front Desk Agent to join our team.

Job Summary

The Front Desk Agent will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay. This includes greeting guests, handling room assignments, and resolving any issues that may arise.

Key Responsibilities
  • Greet guests with a warm and welcoming smile, maintaining eye contact and using a positive tone of voice.
  • Employ operational and selling techniques to maximize occupancy levels and achieve the highest average rate possible.
  • Maintain accurate information on and promote hotel facilities, ensuring guests have a comprehensive understanding of our amenities.
  • Comply with all accounting procedures, maintaining a cash bank and adhering to security protocols.
  • Communicate effectively with Front Office and related departments, staying aware of issues and attending scheduled meetings.
  • Adhere to safety, security, and emergency procedures, reacting promptly to emergency situations and correcting hazards.
  • Operate front office telephone, computer systems, and equipment, including ten key adding machines and facsimile machines.
  • Promptly complete registration processes, inputting and retrieving information from the computer, confirming guest details, and selecting guest rooms based on their needs.
  • Close out guest accounts at check-out, properly filing and retrieving registration cards.
Requirements

We are looking for a highly motivated and organized individual with excellent communication skills. The ideal candidate will have a high school diploma or equivalent, with the ability to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.