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Revenue Cycle Manager

2 months ago

Cambridge, United States UnitedHealth Group Full time

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Join us to start Caring. Connecting. Growing together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.

The Revenue Cycle Manager is responsible for the 24/7 operations of all Patient Access Service areas. The Manager will guide revenue cycle team members supporting registration, pre-registration and overall financial clearance for both scheduled and unscheduled services.

A leader with solid communication and team building skills responsible for sustaining both team member and patient satisfaction metrics. Ability to interact and be the face of Optum with client in day-to-day operations.

Primary Responsibilities:

  • Effectively manage supervisors, monitor / assure positive accountability culture between Managed staff and Management
  • Effectively conduct mentorship and training for Supervisors and Team Leads
  • Ability and available to cover Supervisor duties & work any shift when needed to improve process in patient access areas
  • Effectively participate in Patient Access Quality Assurance, Patient Satisfaction, Client Satisfaction, Employee Engagement and Process Improvement activities, ensuring associate understanding and commitment, as well as expected process improvement outcomes
  • Lead by example promotes teamwork and operational relationships by fostering a positive, transparent and focused working environment which achieves maximum results
  • Maintain and demonstrate expert knowledge of the application of Patient Access processes and best practices; drives the integration of the organizations Patient Access related business objectives within the client environment
  • Know, understand, incorporate, and demonstrate the organizations Mission, Vision, and Values in behaviors, practices, and decisions
  • Serve in a leadership role and promotes positive Human Resource Management skills
  • Provide leadership for departmental services through collaboration with customers, employees, physicians, clinics, other organizations client departments and services, vendors, etc.
  • Manage assigned staff in order to ensure steady workflow balance and high-quality outcomes
  • Identify action plans to improve the quality of services in a cost-efficient manner and facilitates plan implementation
  • Prepare required reports using statistically sound information, displaying content in easily understandable format; escalates to the Facility Director any unfavorable trends
  • Maintain professional development and growth through journals, professional affiliations, seminars, and workshops to keep abreast of trends in revenue cycle operations and healthcare in general
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
  • 5+ years supervisory or management experience in a healthcare setting
  • 2+ years of experience with computerized hospital EMR and clinical systems
  • 2+ years of experience working in a Patient Access Department
Preferred Qualification:
  • EPIC EMR experience

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.