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IT Business Operations Specialist
1 month ago
Job Description Business Operations Specialist Scope : To lead and assist in our relentless pursuit of efficiency and operational excellence. Key Responsibilities : Drive engagement and full and proper usage of existing systems and tools Deploy new processes to our operational teams in our relentless pursuit of efficiency Collaborate with other districts, regional, and global resources to build consistency in all processes Contribute to a global operational standard to create and protect the pursuit of a best in class operation Take direction from Regional Manager, Business Operations (RVP Region) Coordinate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency Identify and prioritize problem areas within business operations through communication with operational staff and via observation, process mapping, timing studies, and other process analysis methods Provide training for every employee in the art and application of the fundamentals of business process, through both teaching and mentoring Monitor key performance indicators and other metrics to promote behaviors and processes while working towards closing the performance gap between districts Be involved and have knowledge and understanding in customer and external ISO Audits Lead and ensure progress on corrective and preventative actions within your district Work alongside the Regional Solutions Team to deliver reporting and automation to the field Present improved data and analytics for internal business opportunities and external client value Support the deployment and improvement of Global Business Operations strategy and efforts IT Specialist Scope: This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure. Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency. Responsibilities Execute Regular IS Basic Tasks to keep the systems up & running Ensure adherence to Company policies and procedures Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation On call for after-hours IS issues Asset Management such as purchasing, shipping, tracking and maintenance Prepare and execute the annual tactical business plan for IS department Provide technical assistance to clients Use of helpdesk software to manage support queue and projects Qualifications: Understanding of Process Fundamentals High technical aptitude, including experience with Microsoft Office applications Strong presentation and negotiation skills Effective project management skills Effective interpersonal skills, with ability to relate to employees at all levels Strong organizational and time management skills Proficient in MS Office applications such as Excel, PowerPoint, Publisher, Access, etc. Excellent communication and customer service skills Strong analytical and problem solving skills Strong logistics industry knowledge (preferred but not mandatory) Lean/Six Sigma, BPM Certifications (preferred but not mandatory) Experience with any object oriented programming language (Visual Basic, Python, Java, SQL) (preferred but not mandatory) Basic PC troubleshooting, maintenance and deployment skills Networking fundamentals (LAN/WAN) Mobile device troubleshooting (iOS/Android) Printer/copier troubleshooting and maintenance skills Additional Information Expeditors offers excellent benefits: Paid Vacation, Holiday, Sick Time Health Plan: Medical Life Insurance Employee Stock Purchase Plan Training and Personnel Development Program Growth opportunities within the company Employee Referral Program Bonus #J-18808-Ljbffr
