IT / Business Operations Specialist

1 month ago

Morrisville, United States Expeditors Full time
Job DescriptionJob DescriptionCompany Description

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Job Description

Business Operations Specialist

Scope : To lead and assist in our relentless pursuit of efficiency and operational excellence.

Key Responsibilities :

  •  Drive engagement and full and proper usage of existing systems and tools
  •  Deploy new processes to our operational teams in our relentless pursuit of efficiency
  •  Collaborate with other districts, regional, and global resources to build consistency in all processes
  •  Contribute to a global operational standard to create and protect the pursuit of a best in class operation
    Take direction from Regional Manager, Business Operations (RVP Region)
  • Coordinate with local management to identify opportunities to improve quality, service, compliance, and profitability through the pursuit of efficiency and consistency
  • Identify and prioritize problem areas within business operations through communication with operational staff and via [observation, process mapping, timing studies, and other] process analysis methods
  • Provide training for every employee in the art and application of the fundamentals of business process, through both teaching and mentoring
  • Monitor key performance indicators and other metrics to promote behaviors and processes while working towards closing the performance gap between districts
  •  Be involved and have knowledge and understanding in customer and external ISO Audits
  • Lead and ensure progress on corrective and preventative actions within your district
  • Work alongside the Regional Solutions Team to deliver reporting and automation to the field
  • Present improved data and analytics for internal business opportunities and external client value
  • Support the deployment and improvement of Global Business Operations strategy and efforts

IT Specialist

Scope: This role is responsible for leveraging strong technical knowledge to ensure the stable operation of the organization’s business by maintaining the different technologies and systems that form the IS Infrastructure. Additionally, the role is responsible for providing applications support and process automation (scripting), responding quickly to service interruptions and service requests to maintain operations efficiency.

Responsibilities

  • Execute Regular IS Basic Tasks to keep the systems up & running
  • Ensure adherence to Company policies and procedures
  • Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
  • Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
  • On call for after-hours IS issues
  • Asset Management such as purchasing, shipping, tracking and maintenance
  • Prepare and execute the annual tactical business plan for IS department
  • Provide technical assistance to clients
  • Use of helpdesk software to manage support queue and projects
Qualifications

  • Understanding of Process Fundamentals
  • High technical aptitude, including experience with Microsoft Office applications
  • Strong presentation and negotiation skills
  • Effective project management skills
  • Effective interpersonal skills, with ability to relate to employees at all levels
  • Strong organizational and time management skills
  • Proficient in MS Office applications such as Excel, PowerPoint, Publisher,   Access, etc.
  • Excellent communication and customer service skills
  • Strong analytical and problem solving skills
  • Strong logistics industry knowledge (preferred but not mandatory)
  • Lean/Six Sigma, BPM Certifications (preferred but not mandatory)
  • Experience with any object oriented programming language (Visual Basic, Python, Java, SQL) (preferred but not mandatory)
  • Basic PC troubleshooting, maintenance and deployment skills
  • Networking fundamentals (LAN/WAN)
  • Mobile device troubleshooting (iOS/Android)
  • Printer/copier troubleshooting and maintenance skills


Additional Information

Expeditors offers excellent benefits:

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical
  • Life Insurance
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program
  • Growth opportunities within the company
  • Employee Referral Program Bonus

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