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Front Desk Supervisor

2 months ago

Charlotte, United States Gold's Gym Full time

Position: Front Desk Supervisor

Job Description: The primary focus of the Front Desk Supervisor will be controlling the day-to-day operations of the front desk staff, and also include, but not be limited to retail sales, membership sales, maintaining stock, member retention, customer satisfaction, and assisting General Manager in daily duties including: scheduling and membership duties while upholding professionalism and adherence to policies and procedures.

Duties & Responsibilities: Front Desk Operations

  • Maintains a positive relationship with members, prospects and staff
  • Knows members on a first name basis
  • Assist with club programs to help increase member retention
  • Reviews and addresses Alert report daily
  • Helps run and follow up with reports regarding members accounts (expired credit card, EFT returns report, etc.)
  • Helps insure front desk is addressing and noting all alerted members.
  • Holds FDAs accountable for following any and all procedures.
  • Trains FDAs on front desk operations.
  • Order retail supplies
  • Has a firm grasp and understanding of ABC computer program
  • Does daily/weekly/monthly inventory reports/checks/monitoring *Communicates on a daily basis with the entire staff in regards to daily goals/weekly goals, etc. as it relates to specific duties and needs as it pertains to that specific day upon meeting with the GM. *Hold staff accountable for daily checklists (cleaning)
  • Have a board set up with every employees goals for supplements, assessment booking, and any item you deem necessary to help your team hit the $ per check in goal *Have weekly promos for the front desk staff ready to go each week. As it relates to hitting your $ per check in goal. *Make sure all tanning beds are cleaned as need be and ready for the next user. Do not let tanning beds sit dirty or put anyone in a dirty tanning bed. *Keep front desk staff accountable for staying on top of laundry and not letting towels get to low or behind *Report in equipment log any issues on the floor and communicate with the GM on these issues.

Work Schedule

  • 40 50 hours per week
  • Hours/Shifts may vary and are subject to change
  • Additional hours may be requested depending on special events

Unlock Amazing Perks with Us Exclusive Free Golds Gym Membership: Enjoy unlimited access to all our locations across the Carolinas Get fit and stay active, on us 20% Employee Discount: Save big on clothing and products with our generous discountbecause you deserve the best at the best price. 401K Benefits: Plan for your future with our robust 401K benefits, giving you peace of mind and financial security. Earning Potential: Boost your income with exciting opportunities for commissions and bonusesbecause your hard work deserves rewarding.

Join us and experience these fantastic benefits while advancing your career