Front Desk Supervisor

3 months ago


Charlotte, United States Aloft Charlotte Ballantyne Full time
Job Description

Job Summary: Under direction of the Guest Services Manager, the Guest Services Supervisor is responsible for the daily operation of the Front Desk & Re:fuel and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required aloft brand standards related to check-in and checkout procedures, kiosk operations (both check-in/check-out and entertainment), re:fuel sales and the general operations of hotel facilities.   

The ideal Guest Services Supervisor candidate must illustrate the ability and drive to:    

Embrace the aloft culture, paying particular attention to the ongoing training of Talent to ensure the aloft signature service is always being provided    Assist the Guest Services Manager (GSM) in motivating the team and being the eyes and ears of guest services while the GSM is not on property    Be the pulse of the building. In the know, managing it all and having fun    “Owning” the desk and desk operations, striving to exceed guest expectations at every opportunity    Be a natural leader that people gravitate to and love to emulate    With an entrepreneurial spirit, run the desk and surrounding area as if it is his/her own    Create a fun, energized and comfortable working environment for both the Talent and him/herself    Never walk past a pillow out of place or a piece of paper on the ground and instead takes the time to make it right    Build strong relationships with peer departments to most efficiently operate the hotel    Drive product quality and attract the “best in class” in our respective markets    Motivate a team of 10-12 Talent with an energetic and contagious style    Be engaged with and accessible to the Talent at all times   

EDUCATION AND EXPERIENCE

High school diploma or equivalent    2 to 3 years previous experience providing exceptional customer service and satisfaction    Previous hotel front desk experience, preferably in a supervisory role    

SKILLS & ABILITIES

Excellent verbal and written communication skills    Basic computer and math skills    Excellent organizational and time management skills    Ability to work a flexible schedule, including nights, weekends and holidays   

WORK ENVIRONMENT

Ability to stand and move about the hotel for extended periods, walk, sit, bend, hear, talk, grasp and perform repetitive motions   Ability to push, pull, lift, carry or otherwise move up to 25 lbs. occasionally    

EEO and ADA Statements 

The aloft Charlotte Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and an inclusive culture. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Source: Hospitality Online


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