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Franchise Business Consultant

1 month ago

Ann Arbor, United States Sweetwaters Coffee & Tea Full time

Benefits:

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Vision insurance

About Sweetwaters Coffee & Tea Our mission in every Sweetwaters cafe is to Make Our Guest’s Day. How do we do this? We have a company culture and team of people that love what they do every day Join us and contribute to a company that is based on fun, innovation, and camaraderie. Sweetwaters Coffee and Tea was founded over 31 years ago with a commitment to unique, globally inspired, real ingredient focused beverages and maintaining a community feel within each cafe. Our franchisees continue to help us grow and our Home Office team supports and coaches our franchisees as they reach new heights of success. As a Franchise Business Consultant, you are an integral member of the Home Office Team leading the relationship and influence over franchisees. You will help grow our emerging national brand into a powerhouse competitor in the coffee & tea space.

Job Description We are hiring a Franchise Business Consultant (FBC). A Franchise Business Consultant is the first line of support for our franchise owners.

As a FBC you will first train to be an operations expert by completing cafe management training and managing a cafe for 4-6 months learning what it takes to operate a coffeehouse at its highest level. Once proficient, you will assist our senior FBC to improve the performance and profitability of franchisees' cafes. You will help influence and encourage franchisees by coaching, training, developing, and facilitating strategic operations and marketing initiatives to promote their sales growth and profitability. You will help ensure consistency in brand standards, develop action plans to identify areas of opportunities, and recommend solutions based upon best practices to ensure maximum results. The position requires the ability to travel up to 30% of your time to help open new cafes outside of Michigan and visit current cafes to view first hand their operations and provide franchisee support.

A successful FBC will use their operations knowledge and learned industry and business development experience to assist in assessing and increasing franchisees' performance.

Qualifications

Operational Excellence:

Demonstrated track record of meeting operational goals & maximizing revenue.

Proven understanding of financial drivers of business operations. Profit and loss statement proficiency.

Proven ability to determine expectations, measure effectiveness, and enforce quality standards.

Excellent time management, organization, prioritization, and analytical skills.

Excellent problem resolution skills with a creative, solution-oriented mindset.

Embraces new technology, masters it quickly, with the goal of bringing the advantages to support franchisees.

Coaching:

Excellent leadership, interpersonal, influence, and coaching abilities.

Ability to influence without authority.

Ability to identify challenges and map out potential resolutions quickly and effectively in an organized manner.

Ability to work cross functionally across operations and marketing in order to provide successful solutions for franchisees.

Communication:

Strong verbal and written communication skills (phone, email, documents, in-person, and presentation).

Capacity to remain calm when challenged and uphold professionalism when working through conflict.

Must be detail oriented and communicate thoroughly in all aspects of your work.

Flexible Learner:

Ability to learn quickly and easily adapt to a dynamic work environment.

Curious nature with a desire to learn new skills and knowledge.

Must be flexible and comfortable dealing with uncertainty.

Complete other tasks and projects as assigned by leadership.

Other Skills:

Adept at working independently with minimal supervision.

Experience with Microsoft Word, PowerPoint, Excel and G-Suite products.

Requirements

2+ years in leadership, field support role, franchise consultant role, or as a business owner.

A bachelor’s degree in business, service, marketing, finance or related field.

Management experience in the food industry.

What We Offer

Competitive starting salary

Health insurance

Paid vacation

Retirement plan matching

Limited hybrid work: combination of remote/home/field visits

Innovative, fun culture

Submission for consideration:

Cover letter noting your available start date and desired salary.

Resume and LinkedIn profile.

We are an Equal Opportunity Employer. Applicants for all job openings are welcome and will be considered without regard to race, gender, age, national origin, color, religion, disability, sexual orientation, military status, or any other basis protected by applicable federal, state, or local laws.

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