Senior Customer Success Manager

2 weeks ago

Carson City, United States Oracle Full time

Oracle Senior Customer Success Manager - Carson City, Nevada Minimum Qualifications: BS or BA degree in related field and/or equivalent job experience. 8+ years of Healthcare Information Technology (HCIT) experience in Consulting, Support, Project/Program Management, Client Relationship Management, or other client-facing HCIT solution work. Knowledge of relevant best practices within HCIT consulting as evidenced by prior successful consulting outcomes and achievements. 8+ years experience consulting, influencing, and partnering with key customer end-users and decision-makers, including healthcare CXOs and CIOs. Prior experience with Oracle Health products and service offerings preferred. Strong project management skills, including ability to create, maintain, and execute a detailed account management plan. Accomplished communication and interpersonal skills, with the ability to articulate complex information clearly in both verbal and written form. Ability to influence, persuade, and negotiate for effective outcomes. Ability to partner and collaborate across teams and organizations to resolve conflicts and drive performance improvement. Ability to travel to client sites up to 20% of the time based on business needs. Responsibilities: The Oracle Health Customer Success Manager is responsible for overseeing an assigned portfolio of Oracle Health customer accounts with a focus on continuous improvements to customer utilization and experience, facilitating contract renewals, increased customer satisfaction, service level attainment, and incremental revenue growth. The Customer Success Manager oversees customer experience throughout the customer lifecycle and is accountable for overall operational success using Oracle Health solutions and services. The CSM seeks and identifies opportunities for ongoing improvement and simplification in business operating procedures leading to improved effectiveness and optimization of Oracle Health product/system use. The Customer Success Manager develops, tracks, and manages priorities and committed actions to ensure progress on identified opportunities. Additional responsibilities include cultivating strong partnerships with key internal and external stakeholders and leveraging relationships to achieve positive outcomes and incremental revenue growth within the assigned customer account portfolio. The senior Customer Success Manager portfolio includes clients with varying needs and complexity, which may involve significant needs related to upgrades, renewals, transformation, or adoption based on business needs. The CSM will be measured on: Strong Success Plans for their customer or portfolio of customers Success Stories ARR retention and growth Code currency Sales Leads generated Customer performance on KPIs relative to peers Practice development: Grow the overall culture and practice of customer success within Oracle Health. Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Compensation and Benefits: US: Hiring Range: from $43.99 to $85.67 per hour; from $91,500 to $178,200 per annum. May be eligible for equity and commission with an estimated pay mix of 60/40 - 90/10. Oracle maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions, and locations. Oracle US offers a comprehensive benefits package, including medical, dental, and vision insurance, short and long-term disability, life insurance, flexible spending accounts, 401(k) plan, paid time off, and more. About Us: As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. We’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know. Disclaimer: Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status. #J-18808-Ljbffr

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