Customer Success Manager

3 weeks ago

Arkansas City, Arkansas, United States Motorola Solutions Full time
Job Description

At Motorola Solutions, we're committed to helping our customers achieve their goals by providing innovative solutions that drive business value. As a Senior Customer Success Manager, you will play a critical role in ensuring our customers in Arkansas leverage the full capabilities of our Public Safety Software products and services.

Key Responsibilities
  • Develop and maintain strong relationships with customers and stakeholders to understand their business needs and goals.
  • Provide exceptional expertise in our software and mobile video solutions to drive customer adoption and utilization.
  • Monitor customer health, adoption, and utilization metrics to identify opportunities for growth and improvement.
  • Collaborate with internal teams to align account activities with customer business cases and strategies.
  • Coordinate and participate in regional customer/user group meetings to drive product utilization, share best practices, and obtain feedback from customers.
  • Help negotiate and drive renewals, identifying renewal risk and collaborating with internal teams to remediate and ensure a successful renewal.
  • Achieve monthly, quarterly, and yearly goals and objectives related to customer adoption, retention, and renewals.
  • Identify opportunities for expansion and cross-sell.
Requirements
  • 7+ years of direct experience in public safety, emergency management, K12 operations, or a related field.
  • Experience utilizing, training, or providing software-as-a-service technology solutions designed to impact public safety.
  • Strong presentation, excellent verbal and written communication skills with an ability to influence others.
  • Fanatical about customer success and driving customer value.
  • Strategically minded, self-starter with the ability to multitask, prioritize, and scale.
  • Flexible, adaptable, and collaborative team player with strong interpersonal skills.
  • Experience working directly with customers and multiple project stakeholders.
  • Takes pride in and exhibits a high degree of ownership over their work.
  • Proficiency in Microsoft Office and Google suite.
  • Reside within the state of Arkansas.
  • Valid Driver's License.
  • Ability to travel up to 40%.
Preferred Qualifications
  • Bachelor's degree.
  • Basic knowledge of CRM platforms (Salesforce), CS analytics platforms, mobile and software-as-a-service (SaaS) applications.
Benefits
  • Incentive Bonus Plans.
  • Medical, Dental, Vision benefits.
  • 401K with Company Match.
  • 10 Paid Holidays.
  • Generous Paid Time Off Packages.
  • Employee Stock Purchase Plan.
  • Paid Parental & Family Leave.
  • and more.
EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

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