Manager, Customer Success
6 days ago
Manager, Customer Success Kansas City Sales & Success – Customer Success Full-time Hybrid SafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any organisation. Headquartered in Sydney, SafetyCulture has six offices around the world and over 1 million users across the globe. An awesome opportunity has arisen for a Manager, Customer Success to join our team Our Customer Success team partners with customers to ensure outcome alignment and value realization through their use of the SafetyCulture platform. Once onboarded, Customer Success Managers are responsible for driving adoption, retention, expansion and advocacy of our product, which directly contributes to SafetyCulture’s goals and growth targets. Your dedication to our mission, customer centric approach and dedication to coaching toward best in class Customer Success processes and behaviors will ensure consistent target achievement and development of the Customer Success team. You will share innovative ideas and collaborate regularly with cross functional teams with a focus on driving continuous improvement initiatives. About You: 5+ years of experience in customer success, account management, or a related field within the SaaS industry 2+ years of proven experience managing and coaching a team to achieve performance metrics Strong understanding of SaaS business models and customer success metrics (GRR, NRR, Net ARR) Excellent communication, interpersonal, and leadership skills Ability to analyze data, develop insights, and drive strategic initiatives Proficiency with customer success tools and CRM software (e.g., Vitally, Salesforce) Strong problem-solving skills and the ability to work in a fast-paced, dynamic environment How You Will Spend Your Time: Track CSM activities and ensure expectations are being met consistently to drive predictable outcomes Monitor at-risk customers/renewals and ensure CSMs are aligning to risk mitigation process, including engagement of cross functional teams where necessary Regularly review CSM calls in Gong and provide feedback to ensure performance expectations are being met and drive continual development of team members Provide regular renewal forecasting updates to Director of Customer Success and proactively flag risks Create playbooks and processes to drive outcomes for the business Identify trends in retention, expansion, customer insights, product feedback, etc. and partner with cross-functional stakeholders to develop strategies/initiatives to address key areas of opportunity Partner with the Director of Customer Success to develop and deliver plans to scale Customer Success at SafetyCulture Benefits: Equity with high growth potential and a competitive salary Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office 401k Generous Medical Insurance plans In-house Chef serving up daily breakfast, lunch and snacks Wellbeing initiatives such as subsidised fitness programs, EAP services Paid Parental Leave Access to professional and personal training and development opportunities Hackathons, Workshops, Lunch & Learns We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies Freshly brewed coffee, beers, boutique wines and a range of non-alcoholic beverages Quarterly celebrations and team events Pickle Ball Court, modern workspace and pet-friendly office We’re committed to building inclusive teams and cultivating a sense of belonging so our people can bring their whole authentic selves to work each day. To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
Kansas City, Missouri, United States FrontStream Full timeJob Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our team at FrontStream. As a Customer Success Manager, you will be responsible for ensuring the success of our customers by providing exceptional service, support, and guidance throughout their journey with our company.Key Responsibilities:Implement a...
-
Customer Success Manager
3 days ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at SafetyCulture. As a key member of our Customer Success team, you will be responsible for driving adoption, retention, expansion, and advocacy of our product, which directly contributes to our company's goals and growth targets.Key ResponsibilitiesPartner with customers...
-
Customer Success Manager
2 weeks ago
Kansas City, Kansas, United States SafetyCulture Full timeAbout the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. As a Manager, Customer Success, you will play a critical role in ensuring our customers achieve their desired outcomes through the effective use of our platform.Key ResponsibilitiesPartner with customers to drive adoption,...
-
Customer Success Manager
6 days ago
Kansas City, United States The Hiring Company Inc Full timeUnder general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Execute the sales plan and objectives set forth by the company to...
-
Customer Success Manager
7 days ago
Kansas City, United States SafetyCulture Full timeSafetyCulture is a global, product-led SaaS company with the mission of helping distributed working teams get better every day. We're a mobile-first operations platform that gives workers a voice, and leaders visibility, to make better decisions in the workplace every day. Our mission is to unite teams to become a force for improvement in any...
-
Enterprise Customer Success Manager Americas
7 days ago
Kansas City, United States Canonical Full timeThe role of an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...
-
Junior FP&A Customer Success Manager
3 months ago
Kansas City, United States Datarails Full timeDescription Datarails is the financial planning and analysis platform that automates data consolidation, reporting and planning, while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs and CRMs so all your data can be consolidated. Reduce risk, make...
-
Customer Success Representative
4 weeks ago
Kansas City, Missouri, United States Adecco US, Inc. Full timeJob SummaryAdecco US, Inc. is seeking a highly skilled Customer Success Representative to join our team. As a key member of our customer-facing team, you will be responsible for managing high call volumes, engaging clients in meaningful conversations, and ensuring smooth transitions to our Customer Success team.Key ResponsibilitiesConduct High-Volume Calls:...
-
Kansas City, United States Customer Direct Full time**Virtual/Work-at-Home - Customer Care Agent (Kansas City, MO)** **Department:** Ops-Hourly **Location:** Kansas City, MO **Please note these jobs are only available in the States of Arkansas, Illinois, Kansas, Kentucky, Missouri and Tennessee** Full-Time Positions available for the following shifts (includes weekends): 1 pm - 10 pm (CST) 2 pm - 11 pm...
-
Customer Success Professional
3 days ago
Kansas City, Missouri, United States SafetyCulture Full timeAbout the RoleSafetyCulture is a global leader in the SaaS industry, dedicated to helping distributed working teams improve every day. We're seeking a highly skilled Customer Success Manager to join our team and drive business growth through exceptional customer experiences.Key ResponsibilitiesPartner with customers to understand their business objectives...
-
Customer Success Specialist
3 days ago
Kansas City, Missouri, United States Cordel Technology, Inc Full timeJob OverviewCordel Technology, Inc. is seeking a highly skilled Customer Success Specialist to join our team in the Kansas City Metro area. As a key member of our organization, you will play a critical role in ensuring the seamless integration of our cutting-edge LiDAR solutions into our clients' railway inspection processes.The ideal candidate will possess...
-
Customer Success Manager
6 days ago
Florida City, United States Penn Foster Inc Full timeAbout VERITAS Veritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly...
-
Customer Success Manager
4 days ago
Florida City, United States Penn Foster Inc Full timeAbout VERITASVeritas solves what no one else can. With an industry-leading product portfolio, we offer proven, modern, and integrated technology that brings together availability, protection, and insights. Our Veritas Enterprise Data Services Platform addresses current and future data issues end-to-end – keeping mission-critical workloads highly available,...
-
Customer Success Manager
2 months ago
Ellicott City, United States Kuraray America , Inc. Full timeThe Opportunity: We are a rapidly growing cybersecurity company committed to delivering innovative solutions to Managed Service Providers (MSPs). Our agile team is in the foundational stages of building a top-tier Customer Success department. We are seeking Customer Success Managers who are adaptable, security-minded, and experienced in working closely with...
-
Customer Success Manager
3 days ago
Jersey City, New Jersey, United States Vaco Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Vaco. As a key member of our Customer Success department, you will be responsible for ensuring the technical success of our customers, providing exceptional customer experience, and driving growth through strategic initiatives.Key ResponsibilitiesParticipate in...
-
Customer Success Manager
3 days ago
Panama City, Florida, United States Penn Foster Inc Full timeAbout VeritasVeritas is a leading provider of data management solutions that help organizations ensure the availability, protection, and insights of their data. Our Enterprise Data Services Platform addresses current and future data issues end-to-end, keeping mission-critical workloads highly available, protecting data everywhere, and providing insights to...
-
Customer Success Manager
3 weeks ago
Jersey City, New Jersey, United States AvePoint Full timeAbout AvePointAvePoint is a leading provider of SaaS and data management solutions, recognized for its expertise in optimizing SaaS operations and securing collaboration. With a strong commitment to innovation and customer satisfaction, the company has established itself as a trusted partner for businesses seeking to enhance their digital presence.The RoleWe...
-
Customer Success Manager
3 weeks ago
Texas City, Texas, United States Intuit Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit. As a trusted advisor to our customers, you will be responsible for building and maintaining long-term relationships with businesses, helping them achieve their marketing goals through the effective use of our software.Key ResponsibilitiesManage customer...
-
Customer Success Manager
6 days ago
Jersey City, United States Glassbox Ltd Full timeGlassbox is looking for a Customer Success Manager to join our Global Commercial team. We are Glassbox, and our mission is to reveal the insights that empower organizations to deliver exceptional digital customer experiences. We are growing and have been recognized by G2 as one of 2023's Top 100 Software Companies in the world. Our customers are the best of...
-
Customer Success Manager
4 weeks ago
Ellicott City, Maryland, United States Kuraray America , Inc. Full time{"title": "Customer Success Manager", "content": "Unlock Customer PotentialWe are seeking a seasoned Customer Success Manager to join our rapidly growing cybersecurity company. As a key player in our Customer Success department, you will work closely with sales and Managed Service Providers (MSPs) to ensure our customers derive maximum value from our...