Customer Specialist

2 months ago


Easton, United States CarMax Full time

CARMAX

Customer Specialist

Easton ,

Pennsylvania

Apply Now

6075 - Easton - Nazareth - 3835 Easton-Nazareth Hwy, Easton, Pennsylvania, 18045 CarMax, the way your career should be About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While communicating and partnering effectively with teams across the organization, you will work to ensure each customer has a positive experience buying and selling cars. We’ve become the nation’s largest retailer of used cars due to our honesty and transparency, and those same values will help you succeed, too. What you will do – Essential Responsibilities Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing Purpose of the role This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team and the prospects are bright for professionals who aspire to become mentors, managers and business leaders. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Demonstrate exceptional communication skills Display confidence in self, the product and CarMax Ability to build and maintain strong relationships Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun Balance the needs of the Customer and the business when making decisions Seek to fully understand and meet Customer needs Create win-win solutions to Customer issues Get work done well, on time and follow the right process Drive work processes and pay close attention to detail Perform multiple duties in a high energy, fast-paced working environment Read, interpret and transcribe data in order to maintain accurate records Lift objects that weigh as much as 25 lbs. Education and/or Experience High School Diploma, or equivalent Sales and customer service experience, in an area such as retail, preferred Valid Driver’s License Basic skills with Microsoft Office Suite (e.g., Word, Excel and PowerPoint) preferred About CarMax CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

#J-18808-Ljbffr



  • Easton, Pennsylvania, United States Adecco US, Inc. Full time

    Adecco US, Inc. is seeking a Senior Customer Support Specialist to join our dynamic team. This full-time role is integral to ensuring exceptional service delivery and customer satisfaction.JOB OVERVIEWThe Senior Customer Support Specialist will engage with clients and sales teams through various communication methods. This position requires collaboration...


  • Easton, Pennsylvania, United States Adecco Full time

    Job OverviewAdecco is seeking a Senior Customer Support Specialist to join our dynamic team. This full-time role involves engaging with clients and sales teams through various communication methods. The position emphasizes collaboration with internal departments to ensure exceptional customer service.KEY RESPONSIBILITIESAssist in the distribution of products...


  • Easton, Pennsylvania, United States Crayola Full time

    Position: Guest Services CoordinatorCompensation: Starting hourly rate of $14.00/hour. Availability required for weekdays.OVERVIEW:This role is centered around managing incoming communications from guests via phone and email, ensuring a high standard of customer service is maintained.KEY RESPONSIBILITIES:Achieve and maintain guest satisfaction...


  • Easton, Pennsylvania, United States Crayola Full time

    Consumer Relations Advisor, Full-TimeGENERAL OVERVIEW:As a Consumer Relations Advisor within an internal support center, leverage comprehensive product and program expertise to address consumer inquiries and concerns. Crayola is committed to delivering exceptional service, ensuring that interactions are tailored and meticulously crafted to surpass consumer...


  • Easton, Pennsylvania, United States Star Buick GMC Full time

    Position OverviewFull-Time Automotive Sales Specialist RequiredOnline applications are encouraged; walk-in candidates are also considered.Star Buick GMC, a reputable family-owned dealership, is seeking a dedicated and enthusiastic individual to join our team as an Automotive Sales Specialist. We are eager to fill this role promptly as our business continues...


  • Easton, Pennsylvania, United States Star Buick GMC Full time

    Position OverviewFull-Time Automotive Sales Specialist RequiredOnline applications are encouraged; walk-in candidates are also welcome.Star Buick GMC, a family-owned and award-winning dealership, is seeking a driven and dedicated individual to join our team as an Automotive Sales Specialist. We are eager to fill this role promptly.Role Summary:As an...


  • Easton, Pennsylvania, United States Crayola Full time

    Consumer Care Representative, Full-TimeGENERAL OVERVIEW:As a Consumer Care Representative within our dedicated contact center, leverage comprehensive product and program expertise to address consumer inquiries and resolve complaints. Crayola is committed to delivering exceptional service, ensuring that each interaction is tailored and personalized to surpass...


  • Easton, Pennsylvania, United States Crayola Full time

    Consumer Relations Agent, Full-TimeGENERAL OVERVIEW:As a Consumer Relations Agent within an internal contact center, leverage comprehensive product and program expertise to address consumer inquiries and resolve complaints. Crayola is committed to delivering exceptional service, ensuring that every interaction is tailored and personalized to surpass consumer...


  • Easton, Pennsylvania, United States Crayola Full time

    Consumer Relations Advisor, Full-TimeGENERAL OVERVIEW:As a Consumer Relations Advisor within our dedicated contact center, leverage comprehensive product and program expertise to address consumer inquiries and resolve complaints. Crayola is committed to delivering exceptional service, ensuring that each interaction is tailored and personalized to surpass...


  • Easton, United States Arbill Industries Full time

    Job DescriptionJob DescriptionThe VMI Specialist will represent Arbill to the Safety and Operations teams at a client site. The VMI Specialist will manage Arbill-owned inventory that is stored onsite at the facility, including restocking, receiving, inventory counts and resupply.The VMI Specialist shares a collective team goal of providing an exceptional...


  • Easton, Pennsylvania, United States Northampton County Full time

    Salary: $37,281.00 Annually Location: Nazareth, PA Job Type: Full time Department: Human Services Division: Gracedale Nursing Home Application Requirements To be considered for this role, candidates must submit a fully completed application before the deadline. Incomplete applications will not be reviewed. Note: Attaching a resume does not fulfill the...


  • Easton, Pennsylvania, United States Edible Arrangements Full time

    Position OverviewRole Summary:Edible Arrangements is on the lookout for a vibrant and enthusiastic individual to enhance our operations at our locations. This role involves everything from preparing fresh fruit to guiding customers in selecting the ideal gift; our mission is to deliver an exceptional experience. At Edible Arrangements, we strive to impress...


  • Easton, Pennsylvania, United States Northampton County Full time

    Position Overview:The Clerical Technician 3 role at Northampton County is designed to deliver exceptional administrative assistance to the Business Office Manager and Fiscal Specialists within the Billing Department. This position is pivotal in executing essential processes and functions that align with the department's objectives, ensuring efficient...


  • Easton, Maryland, United States BJ's Wholesale Club Full time

    Position Overview:As a Warehouse Fulfillment Specialist at BJ's Wholesale Club, your primary responsibilities will include:Order Picking: Accurately and efficiently select items for customer orders.Packaging: Securely pack products to ensure safe shipment.Loading and Unloading: Manage the loading and unloading of delivery vehicles.Workspace Maintenance: Keep...


  • Easton, Pennsylvania, United States Famous Smoke Shop Full time

    Job OverviewSalary: starting at $17***On-site position, no remote work available***Famous Smoke Shop is in search of motivated and customer-oriented individuals to enhance our customer service team. We believe that a transaction is not finalized until the customer is completely satisfied, and we are looking for the right candidates to help us reach that...


  • Easton, Pennsylvania, United States Famous Smoke Shop Full time

    Job OverviewSalary: starting at $17****on-site, no remote***Famous Smoke Shop is in search of motivated and customer-oriented professionals to enhance our service delivery. We are committed to ensuring complete customer satisfaction, and we require dedicated individuals to help us fulfill this mission.Position Summary:As a Customer Engagement Center...


  • Easton, Maryland, United States Ava's Hospitality Group Full time

    Job OverviewBenefits:401(k) matchingDental insuranceHealth insuranceTraining & developmentPosition Title: Food Preparation Specialist / Cook AssistantReports To: Culinary DirectorRole Summary:The Food Preparation Specialist / Cook Assistant plays a crucial role in the assembly and cooking of ingredients and meals for the various dining establishments under...


  • Easton, Pennsylvania, United States The Hertrich Family of Automobile Dealerships Full time

    Join Our Team at The Hertrich Family of Automobile DealershipsWe are seeking a meticulous individual to fill the role of Vehicle Appearance Specialist.What We Offer:Attractive Compensation PackageComprehensive Retirement Savings Plan with Employer ContributionsEmployee Discounts on Vehicle PurchasesKey Responsibilities:Perform Detailed Cleaning of Vehicle...


  • Easton, Pennsylvania, United States Jushi USA Full time

    DISPENSARY CANNABIS CARE SPECIALIST Are you passionate about enhancing the well-being of individuals while receiving a competitive compensation package? At Jushi Holdings Inc. (CSE: JUSH) (OTCQX: JUSHF), we are at the forefront of the rapidly expanding cannabis sector in the U.S. A Cannabis Care Specialist will directly report to the Regional Manager and is...


  • Easton, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.     In the Role   Deliver results related to...