Customer Service

1 week ago

Hollywood, United States KONE Full time

KONE, founded in 1910, is one of the largest, award-winning elevator companies in the world and our offering for employees is as competitive as our offering for customers. Not only do we provide highly competitive salaries, company vehicles for specific roles, and world-class benefits for our salaried employees - we also pride ourselves on our culture and principles. Innovation, sustainability, collaboration, and ethical business practices are just some of the pillars that we use to define our own success. Come join our family in KONE Americas to be a part of something big

JOB OVERVIEW

Working under the supervision of the branch service operations manager, performs service order management including service spare part sales and administrative tasks related to the ongoing business of the branch. Other responsibilities include admin and support tasks related to the ongoing service business of the branch and such as finance support tasks including managing invoices and checks, facilitating the deployment and monitoring of field labor and materials necessary to meet contractual service, repair and spares obligations, general office administrative tasks. Service operations point of contact for KONE Marine.

JOB DUTIES

Responsible for contract and service order management and invoicing. Accountable for collection process in MUS office.

Billing (Billing Specialist/Billing Administrator - finance department)

  • Consolidating and maintaining monthly invoicing volumes in Service department
  • Non-contractual sales invoicing
    • Makes debits, credits and cancel invoices for non-contractual sales
    • Consolidate, review and check customer invoice requirements for applicable appendices (e.g. travel expense receipts and back-reports from Installation technicians)
  • Maintenance contract sales invoicing
    • Invoices maintenance contract invoices (run billing due list, check, and invoice debits, credits and cancel invoices)
    • Consolidate, review and check customer invoice requirements for applicable appendices (e.g. travel expense receipts and back-reports from Installation technicians)
  • Manages contract termination and processes maintenance contract cancellation requests, informs Billing Administrator when invoice cancellation or credit note creation is required
  • Maintains billing blocks
Collection (Billing Specialist/Billing Administrator - finance department)
  • Resolving and supporting FL in (complicated) collection case
    • Recording invoice disputes into collection and dispute management solution as they arise
    • Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution
    • Conducting the collection calls towards customers in a structured way
  • Manages finance operations partners collaboration for credit management, collection, and dispute management processes
  • Ensures completeness and accuracy of the collection strategy and dispute management routing for relevant business lines and units and arranges collections meetings to provide credit management status updates to business and updates cashflow status
Accountable for reviewing employee and contractor expenses

Service Department Accounts Administrator (Accounts Administrator - finance department)
  • Receive, verify, and process cash, check deposit or other payments from customers, employees, and other parties; issue receipts and support shared service team with payment allocations and transaction records
  • Prepare (and/or makes) check deposit, bank or other payments to employees, customers, suppliers, or other parties or for approved expenditures or refunds according to the company and/or unit policies. Support shared service team with transaction records.
  • Maintain accurate records, prepare bank deposits, and periodically support shared service team with bank balancing.
Other finance tasks
  • Maintain Accounts payable
  • accounts receivables including purchase orders or goods receipts
  • processing vendor invoices and requests
Purchasing and Purchase Order Activities for Service Department: (Purchasing coordinator)
  • Collaborative working within operations team to support business operations via systems and shared mailbox, able to identify priorities and act accordingly
  • Ensures timely GR posting after confirmation from receiver, completes PO related invoice records and clarifies invoice matching deviations for PO related invoices.
  • Handles day-to-day supplier issues in collaboration with business requestors
  • Monitors automated processing in SAP and handles exceptions
  • Monitors order confirmation deviations, clarifies and updates POs accordingly
  • Monitors purchase requisitions ensuring compliance with preferred/approved suppliers, correct material and supplier master data
  • Ensures compliance and adherence to KONE policies and procedures, including and notably the PO policy
HIRING REQUIREMENTS
  • High school education or equivalent required
  • Strong oral and written communication skills
  • Specific experience with office administrative tasks and customer service preferred
  • Experience with office and customer communications via email, phone and chat preferred
  • Technical, service or commercial industry knowledge preferred
  • Experience in Marine industry is an asset
  • Logistic knowledge is an asset
  • Min. 3-5-year experience
  • Advanced knowledge of Microsoft Office tools
  • Understanding of order, contract and financial management and related terminology
  • User knowledge of SAP and/or SFDC preferred
  • Technical, service or commercial industry knowledge preferred
  • Knowledge of elevator and escalator technology is an asset
About KONE

We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation:
  • We value your authentic self.
  • Diversity, equity and inclusion is embedded in our strategy and values.
  • Collaborative, creative, and supportive work environment.
  • Passionate about safety, quality, and innovation
  • We care about the communities where we live and work.
Some of our many benefits include:
  • Competitive salary
  • Flexible work schedule
  • Opportunities to learn and grow.
  • Matching 401K
  • Pension plan
  • Comprehensive health and wellness plans for the entire family
  • Paid holidays and paid time off


Come share your passion and energy to make a positive impact at KONE for our customers and your career

*Beware of Recruitment Scams*

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

#LI-JC1

#IND123

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

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