Customer Service Ambassador
1 week ago
At Aqua Blue Pools, we are seeking a highly skilled Customer Service Ambassador to join our team. The ideal candidate will possess exceptional communication skills, the ability to effectively resolve customer issues, and a passion for delivering outstanding customer experiences.
Main Responsibilities:
- Handle high volumes of customer inquiries: Field phone calls, respond to emails, and resolve customer complaints in a timely and professional manner.
- Deliver exceptional customer service: Provide accurate and comprehensive information to customers, collaborate with internal teams to resolve issues, and maintain a positive attitude in high-pressure situations.
- Build strong relationships: Develop and maintain relationships with customers, field personnel, and internal teams to ensure seamless communication and resolve issues efficiently.
Requirements:
- Proven customer service experience: A minimum of 1 year of experience in a customer-facing role, preferably in the pool maintenance or construction industry.
- Strong communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
- Problem-solving skills: Ability to analyze and resolve complex customer issues in a timely and professional manner.
- Technical skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Benefits:
- Health, vision, and dental insurance
- 401k with employer match
- Maternity and paternity leave options
- Paid holidays and vacation time
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