Customer Service Ambassador

1 week ago


Hollywood, South Carolina, United States Aqua Blue Pools Full time

At Aqua Blue Pools, we are seeking a highly skilled Customer Service Ambassador to join our team. The ideal candidate will possess exceptional communication skills, the ability to effectively resolve customer issues, and a passion for delivering outstanding customer experiences.

Main Responsibilities:

  • Handle high volumes of customer inquiries: Field phone calls, respond to emails, and resolve customer complaints in a timely and professional manner.
  • Deliver exceptional customer service: Provide accurate and comprehensive information to customers, collaborate with internal teams to resolve issues, and maintain a positive attitude in high-pressure situations.
  • Build strong relationships: Develop and maintain relationships with customers, field personnel, and internal teams to ensure seamless communication and resolve issues efficiently.

Requirements:

  • Proven customer service experience: A minimum of 1 year of experience in a customer-facing role, preferably in the pool maintenance or construction industry.
  • Strong communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Problem-solving skills: Ability to analyze and resolve complex customer issues in a timely and professional manner.
  • Technical skills: Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Benefits:

  • Health, vision, and dental insurance
  • 401k with employer match
  • Maternity and paternity leave options
  • Paid holidays and vacation time


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