Current jobs related to Senior Customer Success Manager - Burlington - Veracode
-
Customer Success Manager
3 months ago
Burlington, United States Veracode Full timeVeracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...
-
Customer Success Manager
1 month ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager
2 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Manager
4 weeks ago
Burlington, United States Cornerstone OnDemand Full timeCustomer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients...
-
Customer Success Manager, Enterprise
2 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Customer Success Manager, Enterprise
3 months ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...
-
Customer Success Manager
2 months ago
Burlington, United States SimilarWeb Full timeSimilarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on...
-
Customer Success Manager, Mid-Market
2 months ago
Burlington, United States SimilarWeb Full timeWe are looking for a Customer Success Manager to join our Client Services Team . This role will report to our Senior Team Manager, Customer Success. The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. Why is...
-
Customer Success Specialist
1 week ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile engagement platform aimed at improving student outcomes in higher education worldwide. Our cutting-edge solutions connect students with their peers and educators, streamline course and financial management, and assist over 700 institutions in cultivating vibrant campus communities....
-
Customer Success Strategist
1 week ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile platform focused on student engagement, dedicated to improving student outcomes in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in...
-
Client Success Manager
3 months ago
Burlington, United States Ready Education, Inc. Full timeJob DescriptionJob DescriptionSalary: WHO WE AREReady Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide. Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community. We...
-
VP, Customer Success, Americas
4 weeks ago
Burlington, United States SimilarWeb Full timeAt Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...
-
Senior Azure Partner Success Manager
2 months ago
Burlington, Vermont, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...
-
Senior Azure Partner Success Manager
2 months ago
Burlington, United States opentext Full timeOPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...
-
Customer Success Strategist
3 days ago
Burlington, Vermont, United States Ready Education, Inc. Full timeClient Success Manager at Ready EducationReady Education is a premier mobile platform focused on enhancing student engagement and success in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in fostering vibrant campus...
-
Burlington, Massachusetts, United States SimilarWeb Full timeAt Similarweb, we are transforming the way organizations engage with the digital landscape by providing insights into their online activities.Our distinctive data and solutions empower over 4,300 clients worldwide, including leading companies like Google, eBay, and Adidas, to make pivotal decisions that enhance their digital strategies.We are seeking a Vice...
-
Senior Manager, Commercialization
3 weeks ago
Burlington, Vermont, United States Keurig Dr Pepper Full timeCoffee Commercialization, Senior Manager As the Coffee Commercialization Senior Manager, you will play a key role in the team responsible for the commercialization of our Keurig portfolio of hot beverage brands and brewer appliances. You will support the definition and implementation of multiple processes and practices that allow for the entire portfolio of...
-
Senior Manager, Commercialization
2 weeks ago
Burlington, United States Keurig Dr Pepper Full timeCoffee Commercialization, Senior Manager As the Coffee Commercialization Senior Manager, you will play a key role in the team responsible for the commercialization of our Keurig portfolio of hot beverage brands and brewer appliances. You will support the definition and implementation of multiple processes and practices that allow for the entire portfolio...
-
Chief Executive Officer for Senior Living
3 days ago
Burlington, North Carolina, United States Senior Living Hiring Full timeSenior Living Hiring is in search of a dedicated and empathetic Chief Executive Officer to oversee our senior living facility. We are looking for a proactive leader who is committed to delivering outstanding care and fostering a lively community for our senior residents. Key Responsibilities: Visionary Leadership: Provide strategic guidance and innovative...
-
Chief Executive Officer for Senior Care
3 days ago
Burlington, Vermont, United States Navion Senior Living Full timeNavion Senior Living is seeking a dynamic leader to fill the role of Executive Director. The ideal candidate will be a skilled manager with the capability to inspire and guide all team members within the organization. The Executive Director will be responsible for overseeing the entire operation and ensuring the financial success of the community....
![Veracode](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Success Manager
2 months ago
Senior Customer Success Manager
Looking for an innovative, high-growth company in one of the hottest segments of the security market? Look no further than Veracode
Veracode is recognized as a premier provider of SaaS-based application security solutions, transforming the way companies secure applications in today’s software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes. Learn more about us at www.veracode.com
Veracode is seeking a talented, results-oriented, energetic, and highly motivated individual to join our Customer Success Team. The Senior Customer Success Manager (Sr CSM) is responsible for building and maintaining strong relationships within assigned strategic accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The Sr CSM works closely with our customers alongside Sales, Support, Account Management, App Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully and meet client expectations.
What you’ll be doing:
Build and maintain strong relationships within assigned accounts.
Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
Assist customers with creating, educating, and delivering of rollout plans, security policies, and integrated SDLC processes.
Assist customers with onboarding of app sec and development teams, understanding compilation policies, and executing Consultation Calls to drive adoption and utilization.
Create and manage account plans with customers which cover the entire customer journey.
Understand the technologies, constraints, and other issues connected with an application security program and its implementation.
Educate customers on the use and benefits of the Veracode solutions.
Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.
Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
Provide monthly account reporting to management and internal stakeholders.
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
Collaborate with Sales team on account strategy and identify opportunities for selling products and services within accounts.
What we’re looking for:
5 or more years of Customer Success / Consulting / Technical Account Management / Project Management experience
Strong customer services skills – excellent verbal and written communication
Ability to effectively manage multiple priorities and activities simultaneously
Experience supporting more strategic relationships with higher profile clients
Bachelor’s degree (Masters is ideal)
What we offer yo
u
:
Outstanding Medical, Dental, and Vision Coverage to meet all your healthcare needs.
Wellness benefits to help you focus on what’s most important.
“Take What You Need” time off policy.
Extensive development and training offerings to help you grow your career at Veracode.
Generous 401k match to help save for your future.
Amazing community of professionals who take pride in what we do every day.
Compensation Transparency
In accordance with U.S. pay transparency laws, Veracode provides compensation transparency for roles based in the United States. Click here to view our compensation ranges by grade. Please note, specific compensation may be influenced by various factors including candidates experience, education, and work location.
Job Grade: P3
Employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Fraudulent Recruitment Alert - Be Aware and Stay Informed
At Veracode, we prioritize a secure recruitment process. Unfortunately, fake recruitment and job offer scams are on the rise. They aim to deceive candidates through emails and calls to obtain sensitive information.
Here’s our recruitment promise to you:
Comprehensive Interview Process: We never extend job offers without a comprehensive interview process involving our recruitment team and hiring managers.
Offer Communications: Our job offers are not sent solely through email, and we will never ask you to pay for your own hardware.
Email Verification: Recruiting emails from Veracode will always originate from an “@veracode.com" email address.
If you have any doubts about the authenticity of an email, letter, or telephone communication claiming to be from Veracode, please reach out to us at careers@veracode.com before taking any further action.
#J-18808-Ljbffr