Customer Success Manager

3 months ago

Burlington, United States Veracode Full time

Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and solution growth opportunities. The CSM works closely with our customers alongside Sales, Support, Account Management, Security Consultants, and other Operations and Product Management teams at Veracode to ensure our services are delivered successfully. The CSM reports to the Manager of Customer Success within the Services Organization.

Responsibilities:
•Build and maintain strong relationships within assigned accounts.
•Promote customer satisfaction and loyalty by demonstrating an understanding of their critical business issues and needs while delivering products and services that help them meet their business objectives.
•Educate customers on the use and benefits of the Veracode solutions.
•Work closely with Veracode Support and other Services teams to ensure a consistently positive customer experiences by providing oversight and management for issues and initiatives.
•Work with management team to ensure critical issues are well-documented and properly escalated in an expeditious manner for resolution.
•Serve as customer advocate while capturing customer's feedback and reporting requests to Product Management and Engineering.
•Prepare, schedule, and conduct quarterly account reviews; maintain accurate record of discussions and action items.
•Provide monthly account reporting to management and internal stakeholders.
•Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.
•Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of our overall support of customers.
•Collaborate with Sales team on account strategy, and identify opportunities for selling products and services within accounts.

Skills & Requirements
•Bachelor's degree and 5+ years of experience in customer-facing role
•Experience working with senior and executive management
•Possess strong written and verbal communication skills with excellent presentation skills
•Demonstrated ability and desire to work and excel in fast-paced environment
•Excellent multitasking and project management skills
•Proficiency to develop and execute strategic plans
•Excellent team player and able to work under own initiative
•Ability to effectively facilitate and lead cross-functional teams and resources
•Knowledge and practical experience in Application Security
•Possess SDLC experience with understanding of Internet and web applications
•Ability to learn new technologies
•Must possess a proven understanding of corporate business world
•Strong critical thinking, analytic, and problem solving abilities
•Well-organized and with a high attention to detail
•Proficiency with MS Office, Salesforce.com, and WebEx
•Willingness and ability to travel up to 25%

Careers

Veracode was founded by world-class security experts - and it continues to attract top problem solvers in the industry. We take pride in the diverse and electrifying culture our employees create. With personnel located across the United States and around the world, we boast a new and exciting approach to how we do business. Our collaborative environment fosters learning and growth within our employees through friendly discussions, hackathon projects and everyday interactions.

At Veracode, we offer a fundamentally different approach to application-layer security - one that's simpler and more scalable than legacy on-premises approaches. Our subscription-based service combines a powerful, cloud-based platform with deep security expertise and best practices for managing enterprise-wide governance programs so that enterprises can speed their innovations to market - without sacrificing security. It's all of these things combined with a little food and a lot of fun that make Veracode a great place to work.

  • Customer Success Manager

    4 weeks ago

    Burlington, United States Cornerstone OnDemand Full time

    Customer Excellence Manager – North America The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that clients...

  • Customer Success Manager

    2 months ago

    Burlington, United States SimilarWeb Full time

    Similarweb is the leading digital intelligence platform used by over 3,500 global customers. Our wide range of solutions are used by companies like Google, eBay, and Adidas. We help our customers succeed in today’s digital world by giving them access to data-driven insights, competitive benchmarks, strategic analysis, and more. In 2021, we went public on...

  • Customer Success Manager

    2 months ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Customer Success Manager

    1 month ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...

  • Customer Success Manager, Enterprise

    2 months ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Customer Success Manager, Enterprise

    3 months ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...

  • Customer Success Manager, Mid-Market

    2 months ago

    Burlington, United States SimilarWeb Full time

    We are looking for a Customer Success Manager to join our Client Services Team . This role will report to our Senior Team Manager, Customer Success. The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb’s platform, is essential to keeping clients engaged with Similarweb for years. Why is...

  • Customer Success Specialist

    1 week ago

    Burlington, Vermont, United States Ready Education, Inc. Full time

    Client Success Manager at Ready EducationReady Education is a premier mobile engagement platform aimed at improving student outcomes in higher education worldwide. Our cutting-edge solutions connect students with their peers and educators, streamline course and financial management, and assist over 700 institutions in cultivating vibrant campus communities....

  • Customer Success Strategist

    1 week ago

    Burlington, Vermont, United States Ready Education, Inc. Full time

    Client Success Manager at Ready EducationReady Education is a premier mobile platform focused on student engagement, dedicated to improving student outcomes in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in...

  • VP, Customer Success, Americas

    4 weeks ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Customer Success Strategist

    3 days ago

    Burlington, Vermont, United States Ready Education, Inc. Full time

    Client Success Manager at Ready EducationReady Education is a premier mobile platform focused on enhancing student engagement and success in higher education across the globe. Our cutting-edge solutions facilitate connections among students, faculty, and streamline academic and financial processes, supporting over 700 institutions in fostering vibrant campus...

  • Head of Customer Success for the Americas Region

    1 week ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    At Similarweb, we are transforming the way organizations engage with the digital landscape by providing insights into their online activities.Our distinctive data and solutions empower over 4,300 clients worldwide, including leading companies like Google, eBay, and Adidas, to make pivotal decisions that enhance their digital strategies.We are seeking a Vice...

  • Client Success Manager

    3 months ago

    Burlington, United States Ready Education, Inc. Full time

    Job DescriptionJob DescriptionSalary: WHO WE AREReady Education is the leading mobile student engagement platform on a mission to improve student success in higher education worldwide.  Our products connect students with their peers and faculty, allow easy management of courses and finances, and help 700+ institutions strengthen their campus community.  We...

  • Client Success Manager

    1 week ago

    Burlington, Vermont, United States Highwire Full time

    Become a Key Player at Highwire as a Client Success ManagerHighwire stands at the forefront of innovation for contractors and capital project stakeholders, driving significant advancements in the sector. We are on the lookout for exceptional talent to enhance our team during this pivotal growth period.We are currently in search of a seasoned professional to...

  • Client Success Specialist

    1 week ago

    Burlington, Massachusetts, United States Nedap Full time

    Nedap, iD Cloud Platform, North AmericaPosition: Client Success SpecialistYour Opportunity:As the Client Success Specialist, you will play a pivotal role in enhancing product utilization, customer retention, and overall growth by delivering significant business value and fostering strong relationships with some of the most renowned retailers globally. This...

  • Admissions Success Specialist

    3 days ago

    Burlington, Vermont, United States InsideHigherEd Full time

    Job Title:Enrollment/Student Success CoachDiversity Commitment:Our institution values diversity and encourages candidates to share how their experiences and perspectives will enhance our community.Position Overview:The Enrollment Coach plays a crucial role within the recruitment team, assisting prospective students throughout the enrollment journey, from...

  • Enrollment/Student Success Coach

    4 weeks ago

    Burlington, United States InsideHigherEd Full time

    Advertising/Posting Title:Enrollment/Student Success CoachDiversity Statement:The University is especially interested in candidates who can contribute to the diversity and excellence of the institution. Applicants are encouraged to include in their cover letter information about how they will further this goal.Posting Summary:The Enrollment Coach is a member...

  • Senior Azure Partner Success Manager

    2 months ago

    Burlington, Vermont, United States opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Senior Azure Partner Success Manager

    2 months ago

    Burlington, United States opentext Full time

      OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future...

  • Customer Experience Manager

    12 hours ago

    Burlington, Vermont, United States Humane Society of the United States Full time

    Job SummaryThe Humane Society of the United States is seeking a highly skilled Customer Experience Manager to oversee the overall customer experience and ensure all customers receive a high standard of service.Key ResponsibilitiesDevelop and implement strategies to enhance customer satisfaction and loyaltySupervise and train customer service staff to provide...