Customer Success Manager, Enterprise

7 months ago

Burlington, United States SimilarWeb Full time

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online.

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies.

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Customer Success Manager to join our Client Services Team.

This role will report to our Senior Team Manager, Customer Success.

Why is this role so important at Similarweb?

The CSM's ability to create relationships with the clients, and help them extract real business value, using Similarweb's platform, is essential to keeping clients engaged with Similarweb for years.

  • The CSM is in the front line, bringing our platform and data to life for the client
  • The CSM drives user engagement, adoption of our platform and helps identify growth opportunities by addressing the client's pain points
So, what will you be doing all day?

Your role as part of the Client Services Team means your daily responsibilities may include:
  • Lead, manage, and expand long-term customer relationships; focus on understanding the client's KPIs to ultimately drive positive business outcomes
  • Act as a trusted partner and advisor to customers by providing actionable insights that will help clients achieve their business goals using our cutting-edge data
  • Identify and mitigate churn risks, implementing proactive measures to retain customers and enhance their experience
  • Ensure our users are engaged with the platform and understand the value ("the so what?") it brings them towards achieving their goals
  • Develop strong subject matter expertise across Similarweb's entire product portfolio
This is the perfect job for someone with:
  • Solid understanding of the digital marketing space and trends
  • Client facing experience
  • Strong relationship-building skills -the ability to quickly build rapport and establish trust (both internally and with clients)
  • Analytical and consulting mindset with the ability to turn data into a story
  • Experience producing high-quality decks and decks and client-facing materials
  • Excellent problem-solving and critical-thinking skills
  • Team player who can collaborate effectively with colleagues and business partners
  • 2-3 years' experience as an analyst/consulting/digital marketing (SEO , PPC, media planning).

**At Similarweb, collaborating with our colleagues in the office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.**

Why you'll love being a Similarwebber:

You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take the initiative and create meaningful change within the organization.

We offer competitive perks & benefits: We take your well-being seriously and offer competitive compensation packages to all employees. We also strongly emphasize community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

Please note: We're unable to sponsor employment visas at this time.

#LI-DC #LI-Hybrid

We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

  • Customer Success Manager

    7 months ago

    Burlington, United States Veracode Full time

    Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Customer Success Team. The Customer Success Manager (CSM) is responsible for building and maintaining strong relationships within assigned accounts ensuring high levels of customer satisfaction and recognition of ROI, leading to strong renewals and...

  • Enterprise Sales Manager

    4 weeks ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    The Enterprise Sales Manager position at Similarweb is a high-profile role that requires exceptional leadership and sales expertise. **Role Overview**At Similarweb, we're revolutionizing the way businesses interact with the digital world. Our unique data and solutions empower thousands of customers globally to make informed decisions. As an Enterprise Sales...

  • Enterprise Customer Advocate

    1 day ago

    Burlington, Massachusetts, United States Veracode Full time

    Job DescriptionWe are seeking a highly skilled and experienced Enterprise Customer Advocate to join our team at Veracode. In this role, you will be responsible for building and maintaining strong relationships with senior and executive management within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI. You will work...

  • Sr. Customer Assistance Representative

    7 months ago

    Burlington, United States Enterprise Holdings Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our...

  • Customer Success Director

    21 hours ago

    Burlington, Massachusetts, United States Veracode Full time

    Unlock Account Potential with VeracodeA career as a Customer Success Director at Veracode presents a unique opportunity to drive account growth and deliver exceptional customer experiences. In this role, you will build and maintain strong relationships within assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, leading to...

  • Enterprise Security Specialist

    1 week ago

    Burlington, Massachusetts, United States Veracode Full time

    Job DescriptionWe are seeking an experienced Enterprise Security Specialist to join our team at Veracode. The ideal candidate will have a strong background in application security and experience working with large enterprises.About the RoleThis is a high-impact role that requires strong technical skills, business acumen, and excellent communication skills....

  • Customer Success Manager, SMB Accounts

    1 month ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went...

  • Enterprise Security Specialist

    2 weeks ago

    Burlington, Massachusetts, United States Veracode Full time

    Veracode is the premier provider of application security solutions, transforming the way companies secure applications in today's software driven world. We provide our customers with a solid foundation on which to build security into their modern agile development processes. Our Platform Team is passionate about helping developers build and deploy secure...

  • Senior Account Executive, Enterprise

    4 weeks ago

    Burlington, United States SimilarWeb Full time

    At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public...

  • Enterprise Application Security Specialist

    1 day ago

    Burlington, Massachusetts, United States Veracode Full time

    About VeracodeVeracode is a leader in the application security space, providing innovative solutions to organizations worldwide. Our mission is to secure the world's software, and we're committed to delivering exceptional value to our customers.Our cloud-based platform combines powerful security expertise with best practices for managing enterprise-wide...

  • Enterprise Architecture Strategist

    4 weeks ago

    Burlington, Massachusetts, United States Syntricate Technologies Full time

    About Syntricate Technologies">We are seeking an experienced IT professional to lead our enterprise architecture efforts. Our team is passionate about delivering innovative solutions that drive business success.">Salary Range: $140,000 - $180,000 per year">Job Description:">As an Enterprise Architecture Strategist, you will be responsible for developing and...

  • Vehicle Delivery Specialist

    6 days ago

    Burlington, Vermont, United States Enterprise Holdings Full time

    About the CompanyEnterprise Holdings is a leading provider of mobility solutions, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands. We offer a unique opportunity to join a dynamic team and contribute to the success of our business. As a Transportation Professional with Enterprise Holdings, you will play a critical role in...

  • Enterprise Sales Leader

    2 days ago

    Burlington, Vermont, United States OnLogic Full time

    About the Role:The Enterprise Sales Leader position at OnLogic requires a seasoned sales professional with a track record of success in driving revenue growth and building long-term customer relationships. As an Enterprise Sales Leader, you will be responsible for developing and executing sales strategies to achieve revenue growth targets, while...

  • Sr. Customer Assistance Representative

    7 months ago

    South Burlington, United States Enterprise Mobility Inc Full time

    Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared...

  • Senior Sales Professional, Enterprise Solutions

    2 weeks ago

    Burlington, Massachusetts, United States SimilarWeb Full time

    About the RoleWe are seeking an experienced Senior Sales Executive to join our Enterprise Sales team in Burlington. As a key member of our sales organization, you will be responsible for managing the entire sales cycle, developing critical relationships with enterprise accounts, and driving revenue growth.ResponsibilitiesMeet quarterly sales quotas by...

  • Customer Service Associate

    4 weeks ago

    South Burlington, Vermont, United States Enterprise Holdings, Inc. Full time

    Company OverviewThe Enterprise Holdings, Inc. is a leading company in the automotive retail industry. We are dedicated to providing excellent customer service and creating a positive experience for our customers.

  • Head of Enterprise Sales

    3 days ago

    Burlington, Vermont, United States Phoenix Staff Inc Full time

    Sales Leader OpportunityWe are seeking an experienced sales leader to join our team at Phoenix Staff Inc. as Vice President of Sales. As a seasoned sales professional, you will have the opportunity to drive business growth and development while leading a high-performing sales team.Key Responsibilities:Lead strategic growth initiatives and drive sales...

  • Enterprise Data Architect

    2 weeks ago

    Burlington, Massachusetts, United States Syntricate Technologies Full time

    Syntricate Technologies in Charlotte, NC has an immediate opening for an Enterprise Data Architect. In this role, you will lead the design and implementation of enterprise-wide data integration strategies.Key Responsibilities:Develop and implement enterprise-wide data integration architectures using Informatica and other technologies.Collaborate with...

  • Enterprise Implementation Consultant

    3 weeks ago

    Burlington, Massachusetts, United States State Street Corporation Full time

    About the RoleWe are seeking an experienced Enterprise Implementation Consultant to join our team at State Street Corporation. This is a unique opportunity to work with a leading financial services company, delivering next-generation infrastructure solutions using emerging technologies like AI and Blockchain.Job SummaryThe successful candidate will be...

  • Enterprise IT Consultant

    2 weeks ago

    Burlington, Massachusetts, United States Syntricate Technologies Full time

    Job Title: Enterprise IT Consultant">About Syntricate Technologies:We provide cutting-edge technology solutions to our clients">Salary:$130,000 - $160,000 per annum">Job Description:In this role, you will be responsible for providing escalated technical support to customers, investigating and resolving systems-related matters, and communicating systems...