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Call Intake Specialist STARTING
1 month ago
*Description:*
* Call Intake Specialists are responsible for handling inbound phone calls from clients and technicians.
* Phone calls from clients include creating service tickets, providing updates on existing service tickets, and triaging calls to transfer to other team members and/or departments.
* Phone calls from technicians include creating service tickets, providing updates on existing service tickets, documenting updates on existing service tickets, and dispatching service tickets to technicians.
* Call Intake Specialists are also responsible for the processing emails from multiple sources.
* Client facing and field facing email box tasks include entering service requests, providing updates on service requests, dispatching service requests, and providing support to field staff
*Remaining available shifts*
7:00 a.m. - 3:30 p.m. CST with Tues Weds off
8:00 a.m. - 4:30 p.m. CST with Sat Sun off
8:00 a.m. - 4:30 p.m. CST with Sat Sun off
9:00 a.m.- 5:30 p.m. CST with Sat Sun off
11:30 a.m.- 8:00 p.m. CST with Tues Weds off
3:00 p.m. -12:00 a.m. CST with Sat Sun off
*Skills:*
Alarms, call center customer service, dispatch, Phone System, Customer Service, Inbound Call, Multi Tasking, Customer service oriented, Microsoft office, Data entry
*Additional Skills & Qualifications:*
* High School Diploma required
* 2+ years of customer service experience - retail, food service, call center, office work, receptionist, etc.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
