Intake Care Senior Representative

2 weeks ago

Minneapolis, United States Tailored Management Full time
Title: Intake Care Senior Representative
Duration: 6-7 Months Contract (possibility for an extension/conversion based on the performance, attendance and business need)
Location: 100% Remote
Training Schedule: Mon-Fri 8:30 AM - 5:00 PM CT.
Work Schedule: Mon-Fri 7:00 AM - 7:00 PM CT.
Pay: $21.00 per hour, paid weekly, benefits available

**Candidates must have reliable internet connection.
**Candidates can be located anywhere in the US, but must be able to accomodate the schedule and training schedule provided.

Top 3 skills - needed in candidates are empathy, strong technology skills and multi tasking.

Overview:
The Advocate role is a non-clinical customer service position within an inbound call center that supports Evernorth Behavioral Health. Advocates are responsible for handling inbound calls from both members and providers or their office support staff regarding mental health or substance use disorder services. Advocates guide and assist the members and providers to help them work with client more effectively and ensure first call resolution.

The types of calls an Advocate service may include but are not limited to: triaging and assessing the need for clinical intervention, inquiries about provider referrals and access to care, eligibility, and benefits. Due to the wide variety of call types, several applications are required to service these inquiries, and multiple applications are often needed within the same call. Independent problem solving, multitasking, and technical savvy are essential in order to be able to carry out the responsibilities of this role. Calls must be serviced in a helpful and professional manner.

The nature of discussions within the Behavioral Advocate role often delve into personal and sensitive topics with members. It demands a nuanced understanding of mental health and substance use issues. This role differs from its medical counterpart in that mental health is a sensitive subject and staff are helping members navigate complex and emotional mental health challenges.

Responsibilities:
The primary responsibility of this role is to answer inbound calls from members and providers. The work environment is structured, and the majority of the day will be spent answering these calls from a queue. Occasional outbound calls may be necessary for issues requiring follow-up.
Within a call an Advocate may:
  • Use active listening and empathy skills to triage and assess for risk of harm and substance use concerns
  • Coordinate with multiple matrix partners, and facilitate seamless hand offs to clinical partners for timely support
  • Communicate eligibility, generate a list of provider referrals, quote benefits, or advise of authorization requirements for services
  • Write authorizations to ensure claims are paid correctly
  • Provide follow-up on issues by making outbound calls when necessary
  • Send resources to members and providers via email
  • Submit a complaint on the members or provider's behalf
  • Independently problem-solve to ensure accurate information is given, and exceptional customer service and first call resolution is achieved
  • Delivers specific delegated Utilization Management tasks assigned by a supervisor.
  • Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
  • Serves as initial contact for clients and their eligible dependents requesting services.
  • Responsible for customer service and relevant standards such as telephone response time. May make referrals within stated limits.
  • Supports and assists with training for employees.
  • May provide guidance around procedures and workflows.
  • Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members.
  • Tasks involve a degree of forward planning and anticipation of needs/issues.
  • Resolves non-routine issues escalated from more junior team members.
Skills
  • Customer Service experience
  • Prior experience working in a patient focused mental health environment preferred
  • Ability to maintain a professional and positive image to external customers
  • Candidate must possess superb interpersonal communication skills
  • Effective listening and organizational skills, with the ability to manage multiple tasks
  • Intuitive technical capabilities with the ability to quickly understand and apply working knowledge on several proprietary systems
  • Independent problem solving skills
  • Able to excel and/or prior successful experience in a virtual team environment
  • Strong time management skills
  • Ability to type effectively and have strong PC skills
Training
Initial training for this position will be focused on member calls regarding triage, referrals, benefits, eligibility, and other support resources. Additional training on provider calls will take place once an Advocate becomes proficient in speaking to members.
Training hours are Monday through Friday 8:30 AM - 5:00 PM CT.

Work Schedule
Once training is complete, standard shifts occur Monday through Friday 7:00 AM - 7:00 PM CT. Specific shift opportunities will be shared by the recruiter.

Education
  • Due to the complexity of assessing members for risk of harm and substance use concerns, legal requires a bachelor's degree in the mental health field or psychology/social work-related field (family communications, health coaching, community/public health or other related major).
  • Bachelor's degree in mental health field or psychology/social work related field required (can also include: family communications, health coaching, community/public health or other related major).
  • NOTE: This is a non-clinical role and does not require a license
  • Previous customer service experience or related position
  • Previous call center environment experience preferred
  • 1+ years of previous customer service experience/mental health or related position experience required

  • Intake Care Senior Representative

    3 weeks ago

    Minneapolis, Minnesota, United States Tailored Management Full time

    Job Title: Intake Care Senior RepresentativeAt Tailored Management, we are seeking a highly skilled Intake Care Senior Representative to join our team. As a key member of our Behavioral Health Advocacy team, you will play a critical role in providing exceptional customer service to our members and providers.Key Responsibilities:Answer inbound calls from...

  • Intake Care Senior Representative

    2 weeks ago

    Minneapolis, United States ASK Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment". Job Title: Intake Care Senior RepresentativeLocation: 100% remoteDuration: 5 months contract rolePay Rate: $21/hr. on W2Job Description:Training:Initial training for this position will be focused on...

  • Clinical Intake Coordinator

    2 months ago

    Minneapolis, United States Home Health Care Full time

    Job DescriptionJob Title: Clinical Intake CoordinatorLocation: Golden Valley, MNCompany: Home Health Care, Inc.Job Type: Full-TimeSalary: $30-$32 per hour, Depending on ExperienceAbout Us:With over 30 years as a locally-owned, Medicare-certified home health agency, we take pride in delivering compassionate, high-quality care to our patients in their homes....

  • Clinical Intake Coordinator

    4 weeks ago

    Minneapolis, Minnesota, United States Home Health Care Full time

    Job Title: Clinical Intake CoordinatorJob Summary: We are seeking a highly organized and dedicated Clinical Intake Coordinator to manage the intake process for new patients, ensuring a smooth transition to our care services.Key Responsibilities: Handle all incoming patient referrals and inquiries, ensuring timely and accurate data entry into the system....

  • Senior Care Director

    4 weeks ago

    Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job DescriptionSuite Living Senior Care is seeking a dedicated and experienced Senior Care Director to lead our assisted living team.Key Responsibilities:Maintain current and unrestricted licensure as an Assisted Living Director with the relevant state authority.Ensure compliance with all relevant regulations and standards governing assisted living...

  • Clinical Intake Coordinator

    1 month ago

    Minneapolis, Minnesota, United States Home Health Care, Inc. Full time

    Job OverviewWe are seeking a highly organized and dedicated Clinical Intake Coordinator to join our team at Home Health Care, Inc.This role is crucial in managing the intake process for new patients, ensuring a smooth transition to our care services.Key ResponsibilitiesHandle all incoming patient referrals and inquiries, ensuring timely and accurate data...

  • Intake Specialist

    3 weeks ago

    Minneapolis, United States Grace Hospice Full time

    Grace Hospice Minneapolis, MNJoin the Grace Family www.gracehospicecaring.orgIf you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality...

  • Senior Caregiver

    6 days ago

    Minneapolis, Minnesota, United States Suite Living Senior Care Full time

    Job SummarySuite Living Senior Care is seeking professional and compassionate caregivers to join our team at our Senior Living Community located in Crystal, MN. As a member of our care team, you will have the opportunity to make a positive impact on the lives of our residents and their families.ResponsibilitiesAssist residents with daily living activities,...

  • Caregiver - Senior Care Professional

    1 month ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job Title: Caregiver - Senior Care ProfessionalAt Sunrise Senior Living, we are committed to providing high-quality care and services to our residents. As a Caregiver - Senior Care Professional, you will play a vital role in ensuring the well-being and dignity of our residents.Responsibilities:Provide assistance with activities of daily living, such as...

  • Intake Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Park Avenue Center Full time

    Park Avenue Center is a leading provider of culturally-specific chemical dependency care in Minneapolis. We are seeking a skilled Intake Specialist to join our team of professionals who empower individuals to improve their lives.The successful candidate will work with our Client Access Team to provide quality assistance to clients in the Chemical Health...

  • Senior Caregiver

    1 month ago

    Minneapolis, Minnesota, United States Great Oak Senior Care Full time

    About Great Oak Senior CareWe are a team of dedicated caregivers who provide high-quality care to seniors in their homes. Our mission is to make a positive impact in the lives of those we serve.Job SummaryWe are seeking mature, caring, and dependable individuals to join our team of caregivers. As a caregiver, you will assist seniors with daily living...

  • Caregiver - Senior Care Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a compassionate and dedicated Caregiver to join our team. As a Caregiver, you will play a vital role in providing exceptional care and support to our residents, enhancing their quality of life and promoting their overall well-being.ResponsibilitiesBuild meaningful relationships with residents and their families,...

  • Senior Caregiver

    1 month ago

    Minneapolis, United States Great Oak Senior Care Full time

    Job OpportunityWe are seeking compassionate and dedicated individuals to join our team of caregivers at Great Oak Senior Care. As a member of our team, you will have the opportunity to make a meaningful difference in the lives of our clients.Job Summary:We are looking for mature, caring, and dependable individuals to provide care for seniors in their homes....

  • Nurse - Senior Care Specialist

    4 weeks ago

    Minneapolis, Minnesota, United States Sunrise Senior Living Full time

    Job SummaryWe are seeking a compassionate and skilled Wellness Nurse to join our team at Sunrise Senior Living. As a key member of our community, you will be responsible for promoting the overall well-being of our residents, ensuring their health and wellness needs are met with dignity and respect.ResponsibilitiesConduct regular wellness visits for all...

  • Intake Account Representative

    3 months ago

    Minneapolis, United States Coloplast Full time

    This position is located at:1601 West River Road NorthMinneapolis, MN 55411Monday-Friday regular business hoursFridays may be worked remotely!Job Function Summary: To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto Comfort Medical Services, and repeat order opportunities...

  • Intake Account Representative

    2 days ago

    Minneapolis, United States Coloplast Full time

    Job Function Summary: To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto Comfort Medical Services, and repeat order opportunities in a courteous and professional manner. The Intake Account Representative will identify the reason(s) for the initial request, provide...

  • Hospice Intake RN

    3 weeks ago

    Minneapolis, United States Grace Hospice Full time

    Hospice Intake RNIf you are seeking a career that puts you in a position to change the world, one life at a time, you have come to the right place. At Grace Hospice we offer professional care with a personal touch by focusing on the patients and families, not the disease, while emphasizing quality of life and dignity. We have built our non-profit Hospice...

  • Intake Account Representative

    4 months ago

    Minneapolis, United States Coloplast Full time

    This position is located at: 1601 West River Road North Minneapolis, MN 55411 Monday-Friday regular business hours Fridays may be worked remotely! Job Function Summary: To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto Comfort Medical Services, and repeat order...

  • Intake Account Representative

    4 days ago

    Minneapolis, United States Coloplast Full time

    Job Function Summary: To service customers via inbound and outbound calls; including new customers on products and services, handling new patient enrollment onto Comfort Medical Services, and repeat order opportunities in a courteous and professional manner. The Intake Account Representative will identify the reason(s) for the initial request, provide...

  • Patient Access Representative Senior

    4 weeks ago

    Minneapolis, Minnesota, United States Optum Full time

    Unlock Your Potential as a Senior Patient Access RepresentativeAt Optum, we're committed to delivering care and improving health outcomes for millions of people worldwide. As a Senior Patient Access Representative, you'll play a vital role in connecting patients with the care and resources they need to thrive.Key Responsibilities:Welcoming patients and...