Lodge Housekeeping Shift Lead

1 month ago

Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time
Description

Job Posting

Job Title: Shift Lead

Department: Housekeeping

Position Type: Key

Basic purpose or function: Shift Leads are responsible for ensuring the highest quality cleaning, sanitation and safety standards, as set by the Sevenwinds Casino, Lodge & Conference Center, are carried out within the established timeframes of their shift. The Shift Leads will be responsible for providing for the comfort and cleanliness of the entire property. In coordination with the Director, the Supervisor establishes an exceptionally high standard of cleanliness and service and imparts this same high standard to the line staff through training, positive motivation and instilling pride in the job.

Job Responsibilities in the Lodge:
  • With the assistance of the Lead Supervisor, will be responsible for training new team members, counsel and couch, and supervising the Service Specialists, Public Space and Laundry team members to ensure maximum productivity in all job categories, while maintaining the policies and cleanliness standards set by the Lodge. Help in the development and input of job performance evaluations.
  • Thoroughly inspect each Lodge room on a daily basis to ensure that cleanliness, sanitation, and safety standards have been met. Request the Service Specialists to return to the Lodge rooms to correct any omissions or oversights of cleanliness and stocking of supplies or amenities.
  • Entering the Lodge room status into the computer daily using the PMS system. Ensuring correct times and proper reports are printed daily. All reports must be signed and turned into the Lead Supervisor daily.
  • Know and enforce established rules, regulations, procedures, and policies of the department, and Casino complex in verbal and written form through the disciplinary process.
  • Maintain the guestrooms and all public areas in a clean, comfortable and saleable condition. This would include many of the back-of-the-house areas as well.
  • Consistently offer a very high standard of service to the guest with the commitment to excellence as the main focus.
  • Gain a thorough technical knowledge of the maintenance and care of wall coverings, floor types, furniture upholstery, carpets, all linens, cleaning equipment and machinery. Must also have a thorough knowledge of the use of cleaning chemicals.
  • Work very closely with the Front Desk and/or Hospitality Supervisor to review occupancy levels, early or late arrivals or departures, VIP lists, and special requests for guests, etc.
  • Report a detailed log of current room's inventory, major maintenance and repairs, renovations, general and special cleaning projects to the Lead Supervisor.
  • Continuously maintain and update detailed policy and procedure manuals to include MSDS training, OSHA's Blood Borne Pathogen training, general safety training, orientations, turn down procedures and many more.
  • Maintain a log of appropriate level of supplies and amenities on hand, avoiding supply outages.
  • Maintain effective communications with the Maintenance Department, coordinating preventive Maintenance procedures and following-up on work orders.
  • Maintain detailed repair records for all equipment.
  • Test and evaluate cleaning supplies and equipment. Meet with vendors and contractors to continuously update knowledge of new products being used.
  • Maintain a Lost and Found department, supervising the record keeping of the "found" property if left unclaimed according to policy.
  • Conduct daily morning meetings with team members about the day's events, forwarding minutes to Lead supervisor.
  • Maintains harmony, courtesy and service with a commitment to excellence within the staff and toward the guests and other departments.
  • Attends all staff meetings as required.
  • Motivates and develops subordinates and carries out appraisals as required by Lodge policy.
  • Treats all employees as responsible individuals.
  • Inspects room inventory daily.
  • Cleans rooms when necessary.
  • Must have a thorough understanding of the workings of a Housekeeping department and a good understanding of a Laundry Department and be able to offer constructive suggestions when necessary.
  • Must be able to meet the public in a friendly and courteous manner to maintain excellent public relations.
  • Performs other related duties as requested.
Minimum Qualifications:
  • Must be at least eighteen (18) years of age.
  • Prior supervisory experience and has proven leadership qualities.
  • Must have High school diploma, HSED, GED, or equivalent; or in the process of receiving one.
  • Must be able to lift fifty (50 lbs.) pounds, stand one hundred (100%) per cent of the time and bend seventy-five (75%) per cent of the time.
  • Must be able to work a flexible schedule.
  • Must take direction well.
  • Strong customer service experience with direct guest interface.
  • Must be knowledgeable in MS Office, Excel, & Outlook
  • Must be dependable, organized, detail orientated, and accurate.
  • Excellent oral communication and written communication skills.
  • Must complete Title "31" training.
  • Must obtain a key gaming license.

  • Service Specialist

    4 weeks ago

    Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time

    DescriptionJob DescriptionJob Title: Service SpecialistDepartment: Housekeeping/LodgeReports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-keyBasic purpose or function: The Service Specialist Team Member for the Sevenwinds Casino, Lodge &Conference Center will be responsible for ensuring the highest standard of cleanliness, sanitation and...

  • Service Specialist

    4 weeks ago

    Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time

    Description Job Description Job Title: Service Specialist Department: Housekeeping/Lodge Reports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-key Basic purpose or function: The Service Specialist Team Member for the Sevenwinds Casino, Lodge &Conference Center will be responsible for ensuring the highest standard of cleanliness,...

  • Service Specialist

    1 month ago

    Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time

    DescriptionJob Description Job Title: Service Specialist Department: Housekeeping/Lodge Reports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-key Basic purpose or function: The Service Specialist Team Member for the Sevenwinds Casino, Lodge &Conference Center will be responsible for ensuring the highest standard of cleanliness,...

  • Facility Maintenance Specialist

    3 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Overview Position Title: Service Specialist Department: Housekeeping/Lodge Reports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-key Core Responsibilities: The Service Specialist Team Member at the Sevenwinds Casino, Lodge & Conference Center is tasked with upholding the utmost standards of cleanliness, sanitation, and safety as...

  • Facilities Maintenance Associate

    3 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Overview Position Title: Service Specialist Department: Housekeeping/Lodge Reports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-key Core Responsibilities: The Service Specialist Team Member at Sevenwinds Casino, Lodge & Conference Center is tasked with upholding the highest standards of cleanliness, sanitation, and safety as mandated...

  • Facility Maintenance Associate

    3 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Overview Position Title: Service Specialist Department: Housekeeping/Lodge Reports to: Shift Lead/ Lead Supervisor Pay Grade: NE3 Position Type: Non-key Core Responsibilities: The Service Specialist Team Member at Sevenwinds Casino, Lodge & Conference Center is tasked with upholding the highest standards of cleanliness, hygiene, and safety as established...

  • Housekeeper - Part-Time 1st Shift

    2 months ago

    Hayward, United States Fremont Hills Full time

    Watermark Retirement Communities is one of the Top 25 Best Workplaces in Senior Housing for Independent Living, Assisted Living, Memory Care, Skilled Nursing and Home Healthcare. For over 30 years, we've been a company that celebrates people, their stories, and their meaningful interactions-because every interaction matters! Watermark is focused on keeping...

  • Service Specialist

    1 week ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Title: Service SpecialistAt Sevenwinds Casino, Lodge & Conference Center, we are seeking a highly motivated and detail-oriented Service Specialist to join our team. As a Service Specialist, you will be responsible for ensuring the highest standard of cleanliness, sanitation, and safety in our establishment.Key Responsibilities:Gaming Floor: Maintain all...

  • Housekeeper - Part-Time 1st Shift

    2 weeks ago

    Hayward, California, United States Fremont Hills Full time

    About Fremont HillsFremont Hills is a premier retirement community that prioritizes the well-being and happiness of its residents. We are committed to providing a safe, healthy, and engaging environment that fosters meaningful relationships and a sense of community.Job SummaryWe are seeking a highly skilled and compassionate Housekeeper to join our team. As...

  • VIP Host

    3 days ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Title: VIP HostJob Summary: We are seeking a highly skilled and experienced VIP Host to join our team at Sevenwinds Casino, Lodge and Conference Center. As a VIP Host, you will be responsible for delivering exceptional guest service to our high-end players, building relationships, and driving revenue growth through upscale sales techniques and...

  • Housekeeper - Behavioral Health Specialist

    2 weeks ago

    Hayward, California, United States Telecare Corporation Full time

    Job SummaryTelecare Corporation is seeking a skilled and detail-oriented Housekeeper to join our team at the Morton Bakar Center. As a Housekeeper, you will play a vital role in maintaining the cleanliness and organization of our facility, ensuring a safe and healthy environment for our residents and staff.Key ResponsibilitiesClean and service building...

  • Chief Financial Officer

    4 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Title: Director of Finance Department: Accounting Reports to: Executive Management Starting Salary: $83,741 - $104,676 Position Type: Key Basic Purpose: The Director of Finance oversees all financial operations at the Sevenwinds Casino, Lodge & Conference Center and Grindstone Creek Casino. This role encompasses accounting, financial analysis, cash...

  • Conference Center Sales Coordinator

    2 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job SummaryWe are seeking a highly motivated and experienced Sales and Catering Manager to join our team at Sevenwinds Casino Lodge and Conference Center. As a key member of our hospitality team, you will be responsible for generating conference center meetings and banquet event sales, ensuring that services and offers exceed our guests' expectations.Key...

  • Conference Center Sales Coordinator

    1 month ago

    Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time

    DescriptionJob DescriptionJob Title: Conference Inside Sales CoordinatorDepartment: Conference CenterReports to: Hospitality ManagerPay Range: NE8Position Type: KeyBasic purpose or function: Responsible for generating Conference Center meetings and banquet event sales ensuring that services and offers exceed our guests' expectations. Develop higher...

  • Conference Center Sales Coordinator

    1 month ago

    Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time

    DescriptionJob Description Job Title: Conference Inside Sales Coordinator Department: Conference Center Reports to: Hospitality Manager Pay Range: NE8 Position Type: Key Basic purpose or function: Responsible for generating Conference Center meetings and banquet event sales ensuring that services and offers exceed our guests' expectations. Develop higher...

  • Lead Custodian

    3 weeks ago

    Hayward, California, United States Government Jobs Full time

    Job SummaryWe are seeking a highly skilled and experienced Custodial Lead to join our team at Government Jobs. As a Custodial Lead, you will be responsible for leading and participating in the work of the evening high school custodial crew.Key ResponsibilitiesAssure scheduled work is completed in accordance with established standards.Make a variety of minor...

  • Housekeeper - Behavioral Health 101

    3 weeks ago

    Hayward, United States Telecare Corporation Full time

    Description Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief...

  • Housekeeper - Behavioral Health 101

    2 weeks ago

    Hayward, United States Telecare Corporation Full time

    Description Telecare's mission is to deliver excellent and effective behavioral health services that engage individuals in recovering their health, hopes, and dreams. Telecare continues to advance cultural diversity, humility, equity, and inclusion at all levels of our organization by hiring mental health peers, BIPOC, LGBTQIA+, veterans, and all belief...

  • Chief Financial Officer

    6 days ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    {"Job Title": "Director of Finance", "Job Summary": "We are seeking a highly skilled and experienced Director of Finance to lead our financial operations at Sevenwinds Casino, Lodge & Conference Center. The successful candidate will be responsible for overseeing all financial activities, including accounting, financial analysis, cash operations, revenue...

  • Chief Financial Officer

    3 weeks ago

    Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time

    Job Title: Director of Finance Department: Accounting Reports to: Executive Management Starting Salary: $83,741 - $104,676 Position Type: Key Overview: The Director of Finance is responsible for overseeing all financial operations at the Sevenwinds Casino, Lodge & Conference Center and Grindstone Creek Casino. This role encompasses accounting, financial...