Facility Maintenance Specialist
1 week ago
Job Overview
Position Title: Service Specialist
Department: Housekeeping/Lodge
Reports to: Shift Lead/ Lead Supervisor
Pay Grade: NE3
Position Type: Non-key
Core Responsibilities: The Service Specialist Team Member at the Sevenwinds Casino, Lodge & Conference Center is tasked with upholding the utmost standards of cleanliness, sanitation, and safety as mandated by our establishment. These responsibilities must be executed within the designated timeframes of their shift in their assigned areas. The Service Specialist Team Member will also be required to assist on the Gaming floor and in the Lodge as directed or scheduled.
Key Duties on the Gaming Floor:
- Ensure all designated areas are meticulously maintained.
- Maintain effective communication with shift leads.
- Adhere to security and safety protocols regarding the appropriate use of equipment and cleaning agents. Promptly report any incidents or safety hazards to the shift lead or management on duty.
- Acquire knowledge of Material Safety Data Sheets (MSDS) and the correct application of cleaning chemicals, ensuring compliance with the standards of the Sevenwinds Casino, Lodge & Conference Center.
- Exhibit alertness, professionalism, and courtesy towards Team Members, Guests, and vendors at all times.
- Uphold appearance standards, ensuring that uniforms and personal hygiene meet the expectations set by the Sevenwinds Casino, Lodge & Conference Center.
- Perform additional duties as assigned.
- Prepare and stock cleaning supplies before and after assignments, maintaining an orderly cart throughout the shift.
- Clean guest rooms within the specified timeframe, averaging twelve (12) to eighteen (18) rooms per shift.
- Change bedding daily in both stay-over and check-out rooms unless explicitly requested otherwise by the guest, in which case this information must be communicated to the Shift Lead for verification.
- Replace any soiled bedding items such as blankets, spreads, and pillows.
- Thoroughly clean and sanitize all bathroom surfaces, ensuring no hair or dust particles remain. Use only approved cleaning and sanitation methods to avoid cross-contamination.
- Clean all other surfaces in the room, including desks, tables, mirrors, windows, and AC units, using appropriate cleaning supplies.
- Vacuum all carpeted areas thoroughly, ensuring no spots are missed.
- Restock missing or used items in the room, including informational folders, notepads, pens, and reading materials. Verify that all electronic devices are functioning properly.
- Report any damaged items to the shift lead, including frayed cords, broken furniture, or plumbing issues.
- Dispose of trash and deliver used linens to the laundry room when carts are full, if assistance is unavailable.
- Maintain cleaning carts and supplies in a neat and organized manner.
- Return to rooms to address any omissions identified by the shift lead or designee.
- Exercise confidentiality when cleaning stay-over rooms.
- Report any suspicious or illegal activities to management immediately.
- Ensure cleaning carts are positioned appropriately in front of lodge rooms during cleaning and stored correctly during breaks.
- Secure rooms after cleaning by locking windows and doors.
- Safeguard passkeys diligently.
- Assist fellow Service Specialist Team Members as needed.
- May be required to help in laundry, public areas, and on the gaming floor.
- Communicate cleaning times and updates with the shift lead and front desk via two-way radio.
- Notify the shift lead before concluding your shift.
- Perform other duties as assigned.
- Minimum Qualifications:
- Must be at least 18 years of age.
- Must possess a high school diploma, HSED, GED, or equivalent; or be in the process of obtaining one.
- Demonstrate a strong sense of responsibility and self-motivation.
- Must be able to lift up to fifty (50) pounds and remain on your feet for the entirety of the shift.
- Ability to work a flexible schedule.
- Ability to follow directions effectively.
- Must maintain a pleasant and helpful demeanor towards guests, team members, vendors, and management.
- Requires stamina for repetitive tasks.
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