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VIP Host

2 months ago

Hayward, Wisconsin, United States Sevenwinds Casino Lodge and Conference Center Full time
Job Title: VIP Host

Job Summary: We are seeking a highly skilled and experienced VIP Host to join our team at Sevenwinds Casino, Lodge and Conference Center. As a VIP Host, you will be responsible for delivering exceptional guest service to our high-end players, building relationships, and driving revenue growth through upscale sales techniques and promotions.

Key Responsibilities:
  • Develop and maintain relationships with VIP guests through in-person contact, phone, email, and correspondence.
  • Utilize advanced sales techniques to invite guest participation in casino promotions and special events.
  • Stay up-to-date on all casino promotions and events to provide guests with personalized experiences.
  • Anticipate and respond to guest needs, including transportation, accommodation arrangements, and general information.
  • Leverage partnerships throughout the property to maximize smooth, high-end service delivery.
  • Establish, coordinate, and lead VIP events on and off property.
  • Handle difficult guests and situations in a calm, professional, and prudent manner.
  • Reward guests with F&B, lodging, event tickets, or retail comps based on their level of play.
  • Effectively handle guest questions, concerns, and complaints.
Requirements:
  • Bachelor's degree in marketing or a hospitality-related field, or equivalent combination of education and experience.
  • Minimum of five years in a guest service capacity or equivalent experience.
  • Ability to think independently and make decisions to maximize customer service experience and program profitability.
  • Excellent interpersonal, communication, problem-solving, and analytical skills.
  • Must have exceptional guest service skills and a systematic and process-oriented mindset.
  • Excellent networking abilities and a strong understanding of the local community, including tourism and major events.