HR Call Center Representative

4 weeks ago

Milwaukee, United States Experis Full time

HR Call Center Representative
Milwaukee WI 53215
3 months contract with high possibility of extension

Experis is seeking for HR Call Center Representative to join one of our large clients in Milwaukee WI 53215.

Position Summary :

  • Responds to escalated inquiries into the Human Resources Service Center via telephone, website, or email utilizing all available tools and resources.
  • Utilizes procedures, policies, ERP, and other reference materials to assist in answering team member and manager inquiries and resolving issues.
  • Documents incoming calls using a case management tool to resolve issues within identified service level agreements.
  • Proactively escalates issues to Tier II and COE teams and HRIS team on the customer's behalf to ensure the service levels are met.
  • Upholds service level agreement metrics regarding commitments to problem resolution time frames. Abides by quality guidelines when handling customer calls.
  • Performs administrative, transactional and data/records management activities in support of Human Resources.
  • Provides assistance on navigating internal resources on self-service and Human Resources technology tools.
  • Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution.

Responsibilities/Skills :
•Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service.
•Active listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.
•Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.
•Critical thinking and multi-tasking in a high-volume environment.
•High sense of urgency for meeting commitments and completing assignments.
•Demonstrated knowledge and understanding of Human Resources functions within an organization
•Ability to consistently deliver high quality customer service in a professional manner.
•Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools.

Minimum Qualifications:
  • Typically requires 2 years of experience in human resources or 5 years in customer service.


We are looking for the candidates who are eligible to work with any employers without sponsorship.

If you're interested, please click 'Apply' button.

If you are not available or this job is not a good fit at present, please share the job details with your friends/colleagues and let me know if anyone is interested.

  • Call Center Representative

    1 month ago

    Milwaukee, United States BCI Acrylic Inc. Full time

    Empire Home Remodeling expects nothing less than your best and is seeking individuals who are masters of their craft, great communicators, attentive to details, and willing to provide a white-glove level of service that our homeowners deserve and expect. We are looking for call center representatives to join our growing team. We have full-time positions...

  • Call Center Representative

    3 months ago

    Milwaukee, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionJob DescriptionEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to...

  • Call Center Representative

    1 month ago

    Milwaukee, United States BCI Acrylic Inc. Full time

    Empire Home Remodeling expects nothing less than your best and we are seeking individuals that are masters of their craft, great communicators, with attention to detail, and willing to provide a white glove level of service that our homeowners deserve and expect. We at Empire Home Remodeling are seeking call center representatives to add to our growing team....

  • Call Center Representative

    3 months ago

    Milwaukee, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionJob DescriptionEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to...

  • Medical Call Center Representative

    2 days ago

    Milwaukee, Wisconsin, United States QuadGraphics Full time

    Job SummaryQuad/Graphics is seeking a highly skilled Patient Service Representative to join our medical call center team. As a key member of our team, you will be responsible for answering inbound calls, scheduling appointments, and providing exceptional customer service to our patients.Key ResponsibilitiesAnswer incoming patient calls professionally and...

  • Call Center Representative- Inbound/Outbound

    7 days ago

    Milwaukee, United States BCI Acrylic Independent Dealers Full time

    Job DescriptionJob DescriptionEmpire Home Remodeling expects nothing less than your best and we are seeking individuals that are a master of their craft, great communicators, attention to details and willing to provide a white glove level of service that our homeowners deserve and expect.We at Empire Home Remodeling are seeking call center representatives to...

  • Patient Service Representative

    3 months ago

    Milwaukee, United States QuadGraphics Full time

    **Patient Service Representative - Call Center** **Job ID** 21521 **Date posted** Jan. 25, 2022 **Location** West Allis, Wisconsin **Full Time / Part Time** Full time (FT) Quad/Graphics Nearly thirty years ago, QuadMed was born out of the idea that health care should be simple. By providing employers and their employees with quality onsite and near-site...

  • Patient Service Representative

    2 days ago

    Milwaukee, Wisconsin, United States QuadGraphics Full time

    Job SummaryQuad/Graphics is seeking a highly skilled Patient Service Representative to join our medical call center team. As a key member of our team, you will be responsible for answering inbound calls, scheduling appointments, and providing exceptional customer service to our patients.Key ResponsibilitiesAnswer incoming patient calls professionally and...

  • Call Center Specialist

    2 months ago

    Milwaukee, United States University of Wisconsin Credit Union Full time

    Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-e Call Center Specialist, Specialist, Call Center, Solutions, Technology, Banking

  • Customer Care Call Center

    2 months ago

    Milwaukee, United States Global Channel Management Full time

    About the job Customer Care Call Center Customer Care Call Center needs 1 year in telephone customer service or related experience Customer Care Call Center requires: Five days a week Monday - Friday. Eight (8) hour shifts between the hours of 7:55 AM 5:00 PM. Overtime may be required. High School diploma or GED A minimum of 1 year in telephone customer...

  • Human Resources Representative

    3 weeks ago

    Milwaukee, United States LaSalle Network Full time

    Are you driven by the opportunity to provide crucial HR support and leadership in a challenging environment? Do you excel in a fast-paced setting where your expertise can significantly influence outcomes? If so, we want to hear from you! LaSalle Network is collaborating with a global healthcare company in seeking a Human Resources Representative within...

  • Call Center

    2 months ago

    Milwaukee, United States University of Wisconsin Credit Union Full time

    Are you ready to make a difference within your Latino community? Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Spanish-Bilin Spanish, Bilingual, Call Center, Solutions, Banking, Education

  • Call Center Agent

    2 months ago

    Milwaukee, United States Dynata Full time

    *Applicants must reside in Wisconsin to qualify Join Dynata's Virtual Call Center team as a part-time telephone interviewer and earn extra cash remotely! We are looking for talented call center survey agents to perform outbound surveys from home with respondents and accurately record their answers. These surveys range in topics from politics to customer...

  • Patient Access Representative

    2 days ago

    Milwaukee, Wisconsin, United States Sixteenth Street Community Health Center Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Service Representative-Operator to join our team at Sixteenth Street Community Health Center. As a key member of our healthcare team, you will be responsible for delivering exceptional customer service to our patients and their families.Key ResponsibilitiesCustomer Service: Provide...

  • HR Operations Specialist

    1 week ago

    Milwaukee, Wisconsin, United States The Salvation Army Central Territory Full time

    Job OverviewMission of The Salvation Army:The Salvation Army is a global movement and an evangelical segment of the universal Christian church. Its principles are grounded in the teachings of the Bible, driven by the love of God. The organization is dedicated to sharing the gospel of Jesus Christ and addressing human needs in His name without...

  • Customer Service Representative, 20 HRS WK, Flexible

    3 months ago

    Milwaukee, United States Rollins Full time

    ** Customer Service Representative, 20 HRS WK, Flexible** **Job Category****:** Customer Service **Requisition Number****:** ORKIN025365 Showing 1 location **Job Details** **Description** **PART-TIME CUSTOMER SERVICE REPRESENTATIVE** **Monday-Friday, 20 Hours per week** **10AM-2pm, Flexible Hours!** **At Orkin, our purpose is to help protect the world where...

  • Commodity Sales Representative

    2 months ago

    Milwaukee, United States HR Value Partners Full time

    Job DescriptionJob DescriptionKeiding-Commodity Sales Representative (Family Business and GROWTH opportunities)Are you someone that likes to pay attention to detail to ensure accuracy and meet customers’ standards? Are you someone that likes to drive new corporate account sales to achieve annual performance targets as budgeted for new accounts?Do you have...

  • Commodity Sales Representative

    3 months ago

    Milwaukee, United States HR Value Partners Full time

    Job DescriptionJob DescriptionKeiding-Commodity Sales Representative (Family Business and GROWTH opportunities)Are you someone that likes to pay attention to detail to ensure accuracy and meet customers’ standards? Are you someone that likes to drive new corporate account sales to achieve annual performance targets as budgeted for new accounts?Do you have...

  • B2B Sales Representative

    2 months ago

    Milwaukee, United States HR Value Partners Full time

    Job DescriptionJob DescriptionBardes Plastics- B2B Sales Representative (use your EXPERTISE here!)Do you like to provide personalized solutions that enhance customer satisfaction and drive business growth? Are you someone that likes to work with a team where you will be valued?Do you like to work in competitive markets and build strong relationships with...

  • B2B Sales Representative

    1 month ago

    Milwaukee, United States HR Value Partners Full time

    Job DescriptionJob DescriptionBardes Plastics- B2B Sales Representative (use your EXPERTISE here!)Do you like to provide personalized solutions that enhance customer satisfaction and drive business growth? Are you someone that likes to work with a team where you will be valued?Do you like to work in competitive markets and build strong relationships with...