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Director Field Support

1 month ago

Young America, United States AEGON NV Full time
Responsibilities
  • Analyze, plan and implement procedures that enhance field office operations and sales support, including response times for research and resolution of outstanding questions and inquiries from senior field leaders.
  • Establish measures to improve field office support productivity, quality and quantity of field responses.
  • Reduce staff unit costs through efficiency measures and programs that improve service support capabilities.
  • Develop, research and design processes using technology where applicable, such as tracking resolution metrics.
  • Develop strategies to promote and adopt company initiatives through multiple platforms, such as social media, webinars and event speaking engagements.
  • Ensure service guidelines are maintained, updated and published regularly.
  • Maintain proactive on-going relationships with senior field leaders and other stakeholders to ensure satisfaction with programs and services.
  • Oversee staff hiring, training and development. Measure performance and provide feedback.
  • Participate in site-visits and event attendance as needed.
Qualifications
  • Bachelor's degree in a business related field or equivalent experience.
  • Ten years of financial services and business operations experience.
  • FINRA Series 6 or Life license.
  • Written/verbal communication and public speaking skills.
  • Leadership and decision-making skills.
  • Problem-solving and analytical skills.
  • Ability to work under pressure and multi-task.
  • Customer focused.
Preferred Qualifications
  • LOMA or CEBS courses/designation.
  • Industry related project management experience.
Working Conditions
  • Remote environment
  • Occasional travel.


Compensation

**Please note that the compensation information that follows is a good faith estimate for this position only and is provided pursuant to applicable pay transparency and compensation posting laws. It is estimated based on what a successful candidate might be paid in certain Company locations.**

The Salary for this position generally ranges between $120-140K. This range is an estimate, based on potential qualifications and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law.

Additionally, this position is typically eligible for an Annual Bonus based on the Company Bonus Plan/Individual Performance and is at Company discretion.

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

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