Service Coordinator

1 month ago

Hudson, United States Sciens Building Solutions Full time
THE POSITION IN A NUTSHELL

Sciens Building Solutions seeks a Service Coordinator responsible for interacting with existing and potential customers to ensure customer satisfaction and a positive company image. The Service Coordinator will perform scheduling of preventative maintenance inspections and emergency calls. This person will field customer calls, analyze issues, evaluate the situation and determine how best to handle.

WHAT YOU'LL BE DOING (and doing well)
  • Schedule preventative maintenance inspections and emergency calls. Utilize dispatch board to update and maintain all schedules for on time service while maintaining zero backlogs.
  • Answer calls from customers. If needed, dispatch the proper technicians to handle any emergencies as required. Follow through to ensure resolution of all situations.
  • Generate/monitor Service department's internal and external correspondence regarding service technicians. This includes analyzing completed work orders for accuracy, and ensuring they are correct, complete and on time.
  • Perform accurate pricing of labor and/or materials as dictated by the contract for that particular customer.
  • Prepare subcontract work order for invoicing, including test reports, deficiencies and quotes.
  • Track and/or quote deficiencies.
  • Update and maintain all customer information in all databases, including but not limited to: Service department inspection dates, contract information, new customers/sites and updated customer names and addresses.
  • Dispatch appropriate technician(s) based on skill set required for each site or project.
  • Issue tools from service cage.
  • Generate/maintain schedules on a daily/weekly/monthly. Field trouble calls, PM inspections, on-call schedule, vacation schedule, and subcontractor schedule.
  • Prepare and process work orders and invoices, when applicable; acquire purchase orders where customer requires.
  • Display effective communication with customers; promptly follow up on customer inquiries, tracking special needs requests, reports and copies as needed.
  • Material requisition: prepare and process accurate purchase requisitions for purchasing.
  • Complete service contract cancellation form(s) and submit with back up for processing.
  • Coordinate customers' service requirements with other appropriate departments, as necessary, to ensure effective customer service.
  • Provide accurate information to Accounting to ensure one-day billing processing.
WHAT WE LIKE ABOUT YOU
  • High school diploma or equivalent.
  • Two to five years of experience in customer service.
  • Strong organizational skills.
  • Ability to multi-task, manage self and team.
  • Remain calm under pressure.
  • Possess sound decision-making skills and practiceal judgment priorities.
  • Ability to encourage and motivate people with positive attitude.
  • Interest in helping and working with customers.
  • Computer literate: Working knowledge of Microsoft Outlook, Excel, Word, and PowerPoint.
WHAT WE'RE BRINGING TO THE TABLE
  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Professional career development opportunities.

  • Service Coordinator

    4 weeks ago

    Hudson, United States SW North America, Inc. Full time

    Job Type Full-timeDescriptionSW North America delivers demanding, work piece-specific manufacturing systems for the metal working industry worldwide. Our most defining characteristic is our impressive range of 2- and 4- spindle horizontal machining centers. The Service Coordinator is responsible for, among other things, managing all customer and client...

  • Service Coordinator

    6 months ago

    Hudson, United States SW North America, Inc. Full time

    Job Type Full-time Description SW North America delivers demanding, work piece-specific manufacturing systems for the metal working industry worldwide. Our most defining characteristic is our impressive range of 2- and 4- spindle horizontal machining centers. The Service Coordinator is responsible for, among other things, managing all customer and client...

  • Service Operations Coordinator

    9 hours ago

    Hudson, Ohio, United States Mavis Tire Supply Full time

    Mavis Tire Supply is a leading provider of tire sales and services, with over 2,000 retail locations across the United States. We are currently seeking a skilled Service Operations Coordinator to join our team in Streetsboro, OH. As a Service Operations Coordinator, you will be responsible for assisting customers with tire selections and under-car repair...

  • Surgical Services Coordinator

    3 weeks ago

    Hudson, Florida, United States HCA Florida Bayonet Point Hospital Full time

    We are seeking a highly skilled and experienced Registered Nurse to join our team as a Coordinator of OR Service Line at HCA Florida Bayonet Point Hospital. This exciting opportunity offers the chance to work in a fast-paced environment, leading our surgical services team to deliver exceptional patient care.Job SummaryThis role requires a professional RN...

  • Service Coordinator

    3 weeks ago

    Hudson, United States Syntegon Full time

    FirmenbeschreibungWe are ready to try something new. Are you?  Syntegon is a global leader in process and packaging technology. With about 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent andsustainable technologies for the pharmaceutical, food and confectionary industries. Let's contribute together to ensure that people...

  • Family Service Coordinator

    1 week ago

    Hudson, United States Northern Rivers Family of Services Full time

    Family Engagement CoordinatorNorthern Rivers Family of Services is seeking a Family Engagement Coordinator to work with youth and families in our Positive Youth Progression program. This position requires a Master's degree in Social Work or related field and 0-2 years of post-masters experience.About the RoleIn this role, you will work with a caseload of...

  • Customer Service Coordinator

    2 days ago

    Hudson, Ohio, United States Perun HR Full time

    About Perun HRPerun HR is a leading provider of remote customer service solutions. We are currently seeking a CUSTOMER SERVICE COORDINATOR to join our team.This role will be responsible for providing exceptional customer service to our clients via phone, email, and chat. The successful candidate will have excellent communication skills, be highly organized,...

  • Order Service Coordinator

    6 days ago

    Hudson, New Hampshire, United States Teledyne Full time

    Key ResponsibilitiesProcess and coordinate all Americas' orders, working directly with key stakeholdersField incoming internal and external inquiries, resolving customer issues efficientlyLiaise with internal stakeholders to report weekly updates on turnaround times and product availabilityThe ideal candidate will have previous customer service experience,...

  • Sales and Service Coordinator

    1 week ago

    Hudson, Michigan, United States JobRialto Full time

    Job DescriptionWe are seeking an experienced Sales and Service Coordinator to join our team at JobRialto in New Hudson, MI. This role involves developing strong relationships with key customers, analyzing their needs, and providing excellent service.Key Responsibilities:Serve as the primary point of contact for customers via phone or in-person.Analyze...

  • Healthcare Service Coordinator

    3 weeks ago

    Hudson, Ohio, United States PartsSource Full time

    Job Description:We are seeking a skilled Healthcare Service Coordinator to join our team at PartsSource. In this role, you will be responsible for delivering exceptional service to our customers by providing timely and efficient support for their medical equipment needs.Responsibilities:Service Event Organization: Develop strong relationships with customers,...

  • Nursing Service Line Coordinator

    3 days ago

    Hudson, Florida, United States HCA Florida Bayonet Point Hospital Full time

    We are seeking an experienced and professional Registered Nurse to become our Coordinator of OR Service Line at HCA Florida Bayonet Point Hospital, a 390-bed acute care hospital located in Hudson, FL. The successful candidate will assist in leading our team to ensure Surgical Services run smoothly.As a RN Coordinator Surgery, you will utilize your clinical...

  • Surgical Services Coordinator RN

    2 days ago

    Hudson, Florida, United States HCA Florida Healthcare Full time

    HCA Florida Healthcare is a leading provider of healthcare services, and we are proud to offer a range of benefits and perks to our employees. As a Registered Nurse in our Surgical Services department, you will play a vital role in providing high-quality care to our patients. We are seeking an experienced professional with a strong clinical background and...

  • Service Coordinator

    3 months ago

    New Hudson, United States Jobot Full time

    Field Service Coordinator - Minimal Travel - Company Car + Phone - Excellent Benefits This Jobot Job is hosted by: Phil Carlier Are you a fit? Easy Apply now by clicking the "Apply Now" button and sending us your resume. Salary: $35 - $43 per hour A bit about us: A growing CNC Machinery client of ours who is headquartered in Greater Detroit is adding to...

  • Community Services Operations Coordinator

    3 weeks ago

    Hudson, United States Coarc Full time

    About the Role">Coarc, a leading provider of community-based services, seeks a highly skilled Community Services Operations Coordinator to join its team. This role offers an exciting opportunity to make a meaningful difference in the lives of individuals and families.Key ResponsibilitiesSupport and coordinate routine community services operations and...

  • Retail Health Services Coordinator

    4 weeks ago

    Hudson, Massachusetts, United States CVS Health Full time

    About this role:At CVS Health, we strive to deliver enhanced human-centric health care for a rapidly changing world. As a Retail Health Services Coordinator, you will play a vital role in bringing our heart to every moment of our customers' health. This position requires excellent communication skills, leadership skills, and the ability to work in a dynamic...

  • Skilled Services Coordinator for Optimized Reimbursement

    3 weeks ago

    Hudson, Ohio, United States Hudson Elms Nursing Home Full time

    Job OverviewWe are seeking a highly skilled Skilled Services Coordinator to join our team at Hudson Elms Nursing Home.About the RoleThis is a Full-Time position responsible for coordinating and monitoring Medicare, Managed Care, and Medicaid revenue at the facility. The successful candidate will ensure residents receive optimal skilled services to meet their...

  • Respite Services Coordinator

    1 week ago

    Hudson, United States MHA of Columbia-Greene Full time

    Job SummaryThe MHA of Columbia-Greene is seeking a Respite Worker to provide vital support to children facing social, emotional, and behavioral challenges. As a Respite Worker, you will play a critical role in helping these young people build trust, confidence, and self-acceptance. This is a fantastic opportunity to make a real difference in your community...

  • Customer Service Coordinator

    2 days ago

    Hudson, Ohio, United States Perun HR Full time

    About the JobWe are seeking a highly skilled Customer Service Administrator to join our team at Perun HR. This is a remote position that requires excellent communication and problem-solving skills.Job SummaryThis role involves handling customer inquiries, resolving issues, and providing exceptional service via phone, email, or chat. The ideal candidate will...

  • Dining Services Coordinator

    7 hours ago

    Hudson, Florida, United States VSL Employee Co LLC Full time

    We are seeking a detail-oriented Server to join our team at Vitality Living Baypoint Village. As a key member of our dining services team, you will play a crucial role in ensuring exceptional resident satisfaction.In this role, you will be responsible for serving delicious meals, recording guest meal requests, and reporting concerns to the Culinary Services...

  • Customer Service Coordinator

    1 week ago

    Hudson, Wisconsin, United States Nystrom & Associates, Ltd. Full time

    About UsNystrom & Associates, Ltd. is a reputable mental health organization with a commitment to excellence.Job DescriptionWe are looking for a highly skilled Front Desk Receptionist to join our team.ResponsibilitiesProvide exceptional customer service to clients and visitorsManage client schedules and appointment bookingsProcess payments and maintain...