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Part-Time Estate Host

4 months ago

Santa Rosa, United States JFW Careers Full time

**Part-Time Estate Host**

Job Category Location KJWEG City Estate Host

POSITION SUMMARY:

Under the general direct ion of and the direct supervision of the Estate Manager, the Estate Host is responsible for efficiently and effectively promoting the sale of wine and non-wine products through customer service and providing consumers with a meaningful wine tasting and experience. All efforts are focused o n attaining monthly sales goals while providing gracious hospitality to consum ers and trade.

ESSENTIAL FUNCTIONS/DUTIES:

* Greets al l visitors to the Tasting Room, pours wines for tasti ng, discusses wine and responds to customer questions as appropriate.

* Ensures that every visitor enjoys their wine tasting experien ce and leaves with a very hi gh impression of our wines.

* Is knowledgeable about wines, accurately describes wines, wine making techniques, winery history, appellations, and unique aspects of wines.

* Effectively promotes and sells wine and Wine Club m emberships to customers.

* Handles routine purchasing transactions, including operating cash register, accounting of daily sales, and processing returns and discounts.

* Takes the initiative for self-development in the areas of our wines, our brands, general hospitality, and for acquiring effective sales techniques and acumen.

* Participates in company-sponsored wine educational and development opportunities.

* Maintains knowledge of current and new legal issues pertaining to inter-state shipping of wine to consumers and how they impact day-to-day wine shipments.

* Working with shipping department , facilitate s shipping of wine to customers and meets all compliance and regulatory requirements of wine shipments.

* Participates and assists with special hospitality e vents that occur at the winery.

* Washes and polishes glassware for Tasting Room.

* Assists with display and pricing of retail items and wines as needed.

* Represents winery at outside functions as required.

* Other duties as assigned.

JOB REQUIREMENTS:

Essential Skills, Experience, and Education :

* Shows commitment to excellence and high standards in work product.

* Possesses or can develop solid knowledge of wines and wine making processes.

* Consistently demonstrates outstanding customer service skills and poise and tact in working with the public.

* Proven ability to effectively and appropriately communicate with diverse client group.

* Possesses professional appearance and demeanor.

* Is flexible, can manage constantly changing priorities with enthusiasm.

* Fluent in English

* Demonstrates ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

* Strong computer proficiency and data entry experience, basic to intermediate knowledge of Word and Excel preferred.

* Possesses one to two years prior related experience.

* Has high school diploma or GED; two to four year college degree preferred.

* Must be at least 21 years of age.

* Must be able to work weekends and flexible schedules.

Physical Requirements :

* Ability to lift and move 50 pounds repeatedly.

* Ability to stand and walk for long periods of time.

* Ability to effectively stock wine, set-up and break down procedures, equipment, etc., and be able to utilize dolly cart and assist in moving heavy objects.

* Ability to understand and accurately follow written and verbal instructions.

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