Customer Support Agent

6 days ago


Hawthorne, United States VM Long Beach Full time

Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.

Core Responsibilities:

  • Engage with prospective customers through on-site community based outreach events
  • Represent our clients throughout the community, maintaining a positive image and brand name
  • Enroll eligible customers into service plans
  • Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have
  • Assist in the planning and execution of community based enrollment campaigns.
  • Implement strategies to optimize campaign effectiveness.
  • Monitor and track all daily sales and statistics
  • Work closely with cross-functional teams, including sales, HR and finance
  • Participate in continued training opportunities
  • Implement strategies for customer retention and loyalty.

Preferred Skills:

  • High-school diploma or equivalent
  • Prior experience in customer service, hospitality, retail, or similar field preferred
  • Experience with giving presentations or public speaking a plus
  • Time management and organizational skills
  • Comfortable thinking independently and problem solving as needed

WHAT TO KNOW

  • Schedule: This is a full-time position, Monday-Friday + Saturday mornings.
  • Individual mentoring and career development assistance from senior management
  • Opportunities for advancement within the company
  • A fun and collaborative team environment
  • This position REQUIRES local travel. You must be able to meet at our office in Long Beach Monday-Friday

#LI-Onsite



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