Ocean Export Customer Service Agent

4 weeks ago

Hawthorne, United States Expeditors International Full time

**Ocean Export Customer Service Agent**

* 12200 Wilkie Ave, Hawthorne, CA 90250, USA

* Full-time

**Company Description**

Were not in the shipping business; were in the information business -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

* 15,000 trained professionals

* 250+ locations worldwide

* Fortune 500

* Globally unified systems

**Job Description**

**Scope of Position**

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

**Major Duties and Responsibilities**

* Ensure smooth and timely freight process flow

* Ensure accurate and timely data entry into our operating system

* Track and trace shipments as required

* Utilize Process Monitors and Workflows on daily basis

* Ensure timely movement and delivery of freight to customers

* Ensure documents are timely sent to customer or broker for customs purposes

* Ensure accurate and timely client invoicing

* Interact with our customers in arranging their shipments, exceeding customer service expectations

* Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)

* Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.

* Understand department process flow, constantly looking for areas of improved efficiency

* Ensure all customers' standard operating procedures are followed and updated

* Meet KPI standards, as per the company procedures

* Overseas communications, timely responses to emails and requests (internal and external)

* Accurate billing and invoicing

* Coordinating, logging, and processing cargo in our weekly consolidations

* Allocating space within the network

**Qualifications**

**Minimum Qualifications:**

* High School Degree or equivalent required

* Successful candidates must pass a background check

* Good computer skills (Word, Excel, and familiarity with PowerPoint)

* Must be legally authorized to work in the United States

* Must not require future sponsorship for employment Visa

* Must have the ability to work overtime in support of the department needs

* Fluent in English, both written and verbal

* Ability to multi-task and prioritize throughout the workday while remaining focused and organized

* Demonstrated ability to be pro-active in thought and action

* Strong organizational skills.

* Analytical with a strong attention to detail

* Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

* Ability to work independently and in a collaborative team environment

* Willing to pitch in and help on last minute projects or assist team members

* Excellent written, verbal, and interpersonal communication skills.

* Comfortable with numbers and basic mathematical skills

* Has a demonstrated strong work ethic, and reliability

* Comfortable working in a professional business environment

* Must be able to commute to the city of Hawthorne, CA

**Desired Qualifications:**

* Undergraduate Degree Preferred

* 6 months to 1 year experience and/or training in customer service; or equivalent combination of education and experience

* Understanding of ocean export transportation documentation and terms

**Reporting Structure**

* Lead Agent, Supervisor and Manager

**Additional Information**

*****Temporarily remote position*****

Expeditors offers excellent benefits

* Paid Vacation, Holiday, Sick Time

* Health Plan: Medical, Prescription Drug, Dental and Vision

* Life and Long Term Disability Insurance

* 401(k) Retirement Savings Plan (US only)

* Employee Stock Purchase Plan

* Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

**Job Location**

Ocean Export Customer Service Agent

* 12200 Wilkie Ave, Hawthorne, CA 90250, USA

* Full-time

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