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Customer Support Agent

2 months ago

Hawthorne, United States VM Long Beach Full time $49,000 - $59,000
Job DescriptionJob Description

Victoriam Management is looking to fill a full time Customer Support Agent within our rapidly expanding field division. This is a great opportunity for someone looking to gain experience in customer support, client management, sales and marketing.

 

Core Responsibilities:

 
  • Engage with prospective customers through on-site community based outreach events
  • Represent our clients throughout the community, maintaining a positive image and brand name 
  • Enroll eligible customers into service plans 
  • Explain all eligibility requirements, service options and plans to customers, as well as answer any questions or concerns they may have 
  • Assist in the planning and execution of community based enrollment campaigns.
  • Implement strategies to optimize campaign effectiveness.
  • Monitor and track all daily sales and statistics 
  • Work closely with cross-functional teams, including sales, HR and finance 
  • Participate in continued training opportunities 
  • Implement strategies for customer retention and loyalty.
 

Preferred Skills: 

  • High-school diploma or equivalent 
  • Prior experience in customer service, hospitality, retail, or similar field preferred 
  • Experience with giving presentations or public speaking a plus 
  • Time management and organizational skills 
  • Comfortable thinking independently and problem solving as needed  
 

WHAT TO KNOW 

  • Schedule: This is a full-time position, Monday-Friday + Saturday mornings. 
  • Individual mentoring and career development assistance from senior management 
  • Opportunities for advancement within the company 
  • A fun and collaborative team environment
  • This position REQUIRES local travel. You must be able to meet at our office in Long Beach Monday-Friday 
 

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