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PC Technician

3 months ago

Park Hills, United States Concero Full time

THIS ROLE IS ON SITE

Job Description

PC Technician

Local Manufacturing Company is looking for a competent PC Technician (Tier 1) position to provide fast and useful technical assistance. An excellent PC Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented.

Qualifications And Responsibilities

Monitor and respond quickly and effectively to requests received through the ticketing system

Advanced knowledge maintaining and configuring PCs and Laptops; including but not limited to Windows 7 and newer, networking, Office apps (especially Microsoft Exchange), Internet and anti-virus

Superior customer service skills, ability to troubleshoot and explain complex issues to non-technical individuals

Solid experience with Active Directory

Experience maintaining Office 365 user accounts

Basic understanding of Windows 2008-16 servers

Basic understanding of network switches, routers, firewalls and VPN

Solid written and oral communication skills

Solid interpersonal and team skills

Solid documentation and reporting skills

Ability to multi-task

Strong organizational and analytical skills

Proven ability to be self-motivated and self-sufficient

Requirements

High school diploma or equivalent

1+ years of support experience

BS degree in Information Technology, Computer Science or equivalent experience

Microsoft, A+, N+, and/or S+ certifications or equivalent experience