PC Technician
2 weeks ago
SAIC is seeking a highly skilled PC Technician to provide technical support for day-to-day operations at a secure facility. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of computer systems, and the ability to work independently in a dynamic environment.
Key Responsibilities- Technical Support: Provide front-line support to end users, interacting with network services, software systems engineering, and asset management to restore service and identify core problems.
- Hardware and Software Maintenance: Perform installation, repair, and preventative maintenance of workstations and related software/hardware.
- Troubleshooting: Troubleshoot software and hardware failures and apply domain-specific knowledge to return equipment to operational status within agreed-upon Service Level Agreement parameters.
- Documentation and Upgrades: Document, upgrade, and replace hardware and software systems as needed.
- User Account Management: Support and maintain user account information, including administration rights, security, and system groups.
- Implementation of Fixes and Patches: Implement fixes and patches through various means, such as registry edits, patch installation, Active Directory Security Policy configuration, and application testing.
- Equipment Maintenance: Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and other equipment within the scope of this task.
- Education and Experience: Associate's degree and 3+ years of experience or High School Diploma and 5+ years. Additional training, technical certification, and/or experience may be substituted in lieu of a degree.
- Certifications: Active DoD Top Secret clearance required. Must be able to obtain an SCI. DoD 8570 IAT-II certification required, satisfied by holding CompTIA Security+ (SY0-301) certification. One Computing Environment certification required: MCSA: Windows 10 or MSCA: Windows Server 2016 or Microsoft 365 Certified Modern Desktop Administrator or Microsoft Intermediate Level Certification: MCA.
- Skills and Abilities: Extensive experience with troubleshooting Microsoft OS (Windows 10), Active Directory, Microsoft Office suite. Ability to work in a dynamic environment and non-standard hours when needed; mission-focused.
- Self-Motivation and Teamwork: Self-motivated, creative, willing to work as a member of a team, organized, and able to manage individual schedules.
- Networking and Client-Server Applications: Extensive networking/client-server applications experience.
- Printers and Security: Thorough knowledge of printers (hardware/software), specifically in an enterprise environment and in applying security measures to standard configurations.
- Remedy Help Desk and LAN/WAN Troubleshooting: Remedy Help Desk, LAN/WAN troubleshooting, thorough understanding of TCP/IP-based networking.
- Image/Load Set Deployment: Experience with image/load set deployment in an enterprise environment (Norton Ghostcast, PXE, image cloning).
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