PC Services Technician

1 week ago

Hanover Park, Illinois, United States NESCO Inc Full time
Job Summary

NESCO Inc is seeking a highly skilled PC Services Technician to join our team. As a PC Services Technician, you will be responsible for performing configuration, modification, repair, testing, and/or servicing on IT devices, including hardware and peripherals, and software configuration.

Key Responsibilities
  • Configure hardware, including desktops, laptops, mobile devices, and servers.
  • Deploy images and customize software based on provided work instructions.
  • Identify and troubleshoot system hardware problems.
  • Perform Quality Control inspections.
  • Provide reports to management that include daily and/or weekly productivity.
  • Manage time effectively to ensure the efficient utilization of company resources, including parts, tools, inventory, and personnel.
  • Ability to navigate through SAP and Excel software used for order processing.
  • Maintain and protect company assets and property, including spare parts, client-supplied product, loaners, tools, test equipment, etc.
  • Escalate problems and issues to management as appropriate.
  • Represent the company in a professional and business-like manner and communicate effectively with colleagues and clients.
  • Complete all required documentation involved within a project to ensure accurate billing with respect to warranty or contract.
  • Maintain efficient utilization of space in the lab.
  • Assist other team members on projects as assigned.
  • Ability to use a pallet jack is required for this position.
  • Perform necessary hardware and peripheral repairs, including identifying problems and determining the most efficient and cost-effective way to resolve them, while keeping customer downtime to a minimum.
Requirements
  • Bachelor's degree (BA/BS) from a four-year college or university or 2 years related experience and/or training; or equivalent combination of education and experience.
  • PCs, messaging, and server software applications experience required.
  • LAN/WAN, and ability to automate tasks using basic scripting techniques a plus.
  • Hardware/peripherals/software experience.
  • Extensive knowledge of Windows operating systems, vendor diagnostics, imaging software such as Ghost, MDT, or SCCM.
  • Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktops for Tier One vendors.
  • Should also be familiar with vendor websites in order to find hardware updates, driver updates, and engineering changes, as well as on multiple Tier One products (IBM, Compaq, Client, Toshiba).
  • A certification and at least one vendor hardware certification required.
  • Minimum of one (1) year bench and/or on-site service technical experience.
Knowledge, Skills, and Abilities
  • High level of technical proficiency with IT equipment is a must.
  • Working knowledge in major desktop operating systems (Windows 7, 8.x, 10, OSX, iOS).
  • Comfort and familiarity with assembly and re-assembly of devices is required.
  • Excellent troubleshooting skills needed.
  • Ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company's business and systems strategies.
  • Ability to enter data into systems accurately required.
  • Must have the ability to multitask with strong organization and time management skills.
  • Must be able to respond effectively to inquiries or complaints within a timely fashion.
  • Knowledge of receiving, warehouse, and safety procedures a plus.
Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, and kneel.

Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.

Moderate to heavy lifting is required.

Ability to uphold the stress of traveling.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Moderate noise (i.e. business office with computers, phone, and printers, light traffic).

Ability to work in a confined area.

Ability to sit at a computer terminal for an extended period of time.

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