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Customer Experience Specialist

2 months ago

West Columbia, United States Mishimoto Full time

Customer Experience Specialist

Mishimoto is the world leader in performance cooling automotive parts. It is both our commitment to a quality product and excellence in customer service that sets us apart. Our Customer Experience Specialists are on the front lines every day ensuring that any customer question or concern is handled with professionalism and that a path forward is found. They are Team Mishi's heroes, shaping our reputation in the community. What You'll Do

Find solutions for customers. Every interaction ends with a clear resolution to help the customer. Answer general inquiries and provide technical assistance via chat, phone, or email. Support sales by suggesting appropriate products. Monitor, research, and respond to industry forums. Assist Order Entry and oversee shipping and warranty claims. Your Creds

High School Diploma/GED required. 1-3 years' experience in Customer Service and Auto industry. You Must Have:

Understanding of automotive systems, multitasking skills, empathy, problem-solving skills, and ability to diffuse customer emotions. Great typing skills, Microsoft Office proficiency, English communication skills, and ability to give/receive feedback. Teaming skills and positivity. If the above describes you and your passions, we want to hear from you

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