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PAH Patient Solutions Specialist

2 months ago

Trenton, United States MSD Malaysia Full time

PAH Patient Solutions Specialist

Job Description: Map the end-to-end patient journey of Pulmonary Arterial Hypertension (PAH) patients within the Bulgarian Healthcare ecosystem. Accurately identify and prioritize critical opportunity spaces that will enable a massive improvement in the treatment experience and life of PAH patients. Participate and contribute to multi stakeholders’ partnerships to bring solutions that optimize the ecosystem and enhance the patient journey. Coordinate and ensure the smooth running of patient support services. Educate healthcare professionals on program details and supporting platforms. Support patients’ inquiries on treatment-related administrative work. Act as the functional expert of internal program portal(s) for end users. Keep healthcare providers updated on administrative processes. Manage logistics and ensure timely product delivery to treatment centers. Enhance patient experience with patient support services. Ensure compliance with regulations and ethical standards in access programs. Gather insights to enrich company knowledge on patient journey/hospital ecosystem. Stay in contact with patients and/or caregivers to provide support when required. Participate in regular internal team meetings. Requirements: Deep knowledge of the healthcare ecosystem and critical stakeholders. Ability to identify pain points, seek solutions, and provide timely patient support & guidance. Understanding of product and payer reimbursement processes. Bachelor’s Degree in healthcare-related field. Up to 3 years of healthcare or social service experience. Experience in customer-facing roles. Demonstrate ethics, integrity, and ability to drive results. Focus on customers and patients. Make rapid disciplined decisions and foster collaboration. Competencies: Business & Financial acumen. Strategic thinking and productive communication. Problem-solving and self-motivation. Customer engagement and product knowledge. Fluent in conversational and written Bulgarian.

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