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Customer Support Specialist

2 months ago

Trenton, New Jersey, United States LHH Recruitment Solutions Full time
Job Overview

Position Title: Customer Support Specialist

Location: Ewing, NJ

Employment Type: Permanent

Work Arrangement: 100% in office

Salary Range: $50,000 - $70,000 Annually Based on Experience

Position Summary:

LHH Recruitment Solutions is collaborating with a distribution firm in Ewing, NJ, seeking to add a permanent Customer Support Specialist to their growing team. This opportunity arises from the company's expansion. The organization is relatively small yet has a significant market presence, and they are looking for a motivated individual who is willing to learn, a self-starter, and capable of working autonomously. This position requires full-time office attendance with a schedule from Monday to Friday, 8 AM to 5 PM.

The ideal candidate should possess a minimum of 2 years of experience in business-to-business customer service within a manufacturing or distribution environment, along with intermediate proficiency in Microsoft Excel.

Comprehensive benefits, including medical, dental, 401k, and paid time off, are available. If your qualifications align with this role, please submit your updated resume for consideration.

Key Responsibilities:

  • Assist the President/Owner, Sales team, and Accounting team
  • Serve as the primary contact for customers and vendors
  • Provide pricing information, respond to product inquiries, and check inventory availability via phone and email
  • Input orders into the database for processing
  • Update customers on order status
  • Coordinate with logistics teams to confirm delivery schedules
  • Maintain and update data in Microsoft Excel, extract data from the company database, and generate reports

Qualifications:

  • Bachelor's Degree or equivalent professional experience
  • At least 2 years of experience in a Customer Service Representative or Sales Assistant role within a manufacturing, wholesale, or distribution setting
  • Intermediate skills in Microsoft Excel
  • Proficiency in Microsoft Outlook and Word
  • Experience with ERP/CRM systems is preferred
  • Self-motivated, eager to learn, and a team player
  • Excellent written and verbal communication abilities
  • Willingness to travel occasionally (10%) for visits to warehouses, customers, vendors, and trade shows
  • Ability to lift up to 25 pounds for transporting sample boxes when necessary
  • Must be able to work 100% in office in Ewing, NJ
  • Analytical skills are a plus

Compensation: $50,000.00 to $70,000.00 per year

Managed by: LHH Recruitment Solutions

Equal Opportunity Employer/Veterans/Disabled

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