Customer Service Representative

2 months ago

Schaumburg, United States Montway, Inc. Full time

**Montway Inc**

**Customer Service Representative - Moving and Relocation Division**

**Schaumburg, IL - Full Time**

* We were featured in Inc 500 for 2015, Inc 5000 for 2016 and Crains Fast 50 for 2017

* A casual work environment where jeans, tees, and sneakers are encouraged

* Regular company events with your awesome co-workers that include company lunches, team building offsite events, and "cake" parties

* The opportunity to join an experienced and ambitious team thats passionate about exceeding customer expectations and loves coming to work every day

* Medical, dental, and vision insurance (Blue Cross/Blue Shield)

* Company-paid life insurance

* Remote work flexibility

* Generous paid holidays, vacation, and sick days

* 401(k) with company matching

* We live by the "work hard, play hard" mentality.

Montway is growing and looking to expand our Moving and Relocation Business Development team. We are seeking individuals who are passionate about their work and always strive to exceed the expectations of our customers. Applicants must be hard-working, friendly, adaptable, and know what it takes to contribute to a winning team. A career at Montway means challenging yourself to always be better and working alongside others who are on the same journey.

We are looking for a qualified Customer Service Representative to join Montways Moving and Relocation team. Your primary responsibility would be providing a superior customer experience through assisting the relocating employee and requests, respond to queries in a timely manner, and deliver a positive customer experience. Your performance will be measured by customer satisfaction. You should have excellent organizational, communication, rapport, and negotiation skills. Ultimately, you should assist our team in becoming the premier provider of corporate auto relocations.

Responsibilities Include (But Are Not Limited To The Following):

* Answering inbound phone calls and performing email communications related to providing auto transport quotes, confirmation of bookings, pick-up, and delivery status, billing, and changes to orders.

* Act as the Single Point of Contact on assigned accounts being the liaison between the client/transferee and operations/carriers addressing issues as they arise with the focus of being the Voice of the Customer.

* Performs data entry into CRM for purposes such as processing orders accessing previous orders and special orders and providing customers with quotes, shipment instruction, and delivery confirmation and status updates; researches any other inquiries as requested.

* Provide status updates for clients/transferees.

* Own compliance for client-specific service level agreements.

* Address customer accounting and claims issues as they arise.

* Quickly escalate urgent issues to Senior Management.

* Other duties as assigned.

Minimum Requirements

* An ability to deliver projects and answer inquiries on time.

* Strong written and verbal communication and the ability to effectively negotiate.

* Ability to effectively use a CRM, Excel/Sheets, and PowerPoint/Slides

* Ability to build empathy with prospective customers.

* Business acumen with a problem-solving attitude and the ability to work independently.

* Ability to handle a high-volume workload and paperwork with specific concentration on excellent follow-up procedures, effective caseload management

* Strong team player that thrives in a fast-paced environment

* Have strong time management skills and the ability to work well under pressure

**The culture, the vibe:**

**Mission:** At Montway, our mission is to deliver a 5-star vehicle-shipping experience by blending innovative logistics solutions with our teams commitment to service excellence that delights.

**Vision:** Our ultimate goal is for Montway to become the standard by which all vehicle-shipping is measured, servicing the widest range of individual clients, corporations of any size, and business partners within the United States and be recognized as the company that made transporting a vehicle as simple as pizza delivery.

**Values:** Integrity, Service Excellence, Leadership. Technological Incline, Simplicity in Operations

If our Mission, Vision, and Values speak or relate to you, we want you on our team

  • Customer Service Representative

    2 weeks ago

    Schaumburg, United States Go Thrive Full time

    Job DescriptionJob DescriptionThe customer comes first within the hospitality industry and that is no exception at Go Thrive Chicago. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you...

  • Customer Service Representative

    2 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...

  • Customer Service Representative

    1 month ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob Description Have you worked in corporate America and crave a more genuine culture?Do you have an upbeat personality combined with the ability to remain grace under pressure?Do you love to help people while delivering stellar customer service in every interaction? If this sounds like you, take the next step in your career.Join the U.S....

  • Customer Service Representative

    1 month ago

    Schaumburg, United States Addison Group Full time

    Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Schaumburg, ILIndustry: ManufacturingPay: $22 - $24 per hour (based on experience)Job Description: We are seeking enthusiastic and detail-oriented Customer Service Representatives to join our client's team. The positions focus on email-based customer interactions, order...

  • Customer Service Representative

    3 weeks ago

    Schaumburg, United States U.S. Waterproofing Full time

    Job DescriptionJob DescriptionDo you enjoy talking with people on the phone?Do you have an upbeat personality combined with the ability to remain graceful under pressure? If this sounds like you, take the next step in your career.Our Ideal CandidateWe are on the lookout for a positive, highly motivated Customer Service Representative to joinour team with a...

  • Customer Service Representative

    29 minutes ago

    Schaumburg, Illinois, United States Hunter Foundry Machinery Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Hunter Foundry Machinery. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate responses to their inquiries, and resolving any issues that may...

  • Customer Service Representative

    5 days ago

    Schaumburg, Illinois, United States TEKsystems Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Representative to join our team at TEKsystems. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues, and working closely with our internal teams to drive business growth.Key...

  • Customer Service Representative

    2 months ago

    Schaumburg, United States Innovation Group North America Full time

    Job DescriptionJob DescriptionSalary: This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. About Innovation Group North AmericaInnovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible. Simplicity, connectivity,...

  • Customer Service Representative

    3 days ago

    Schaumburg, Illinois, United States Misumi USA Full time

    About the RoleMisumi USA is seeking a highly skilled Customer Service Representative to join our team in our Schaumburg Corporate office. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProcess quotations and sales orders,...

  • Customer Service Representative

    17 hours ago

    Schaumburg, United States Beacon Hill Full time

    A manufacturing company located in Schaumburg is looking for a temporary-to-hire Customer Service Representative to add to their growing team. They are seeking an exceptional customer experience emphasizing core values of teamwork, integrity, and accountability.ESSENTIAL FUNCTIONS:Assist customers by answering questions about our products and recommend new...

  • Customer Service Representative

    4 months ago

    Schaumburg, United States Hunter Foundry Machinery Full time

    Job DescriptionJob DescriptionThe Manufacturing Company is seeking a Parts Support Customer Service Representative to add to our team in Schaumburg, IL.Requirements:Ensure the timeliness and accuracy of customer service responses via email and telephone.Order entry, quotation preparation, expediting open orders (backorder monitoring using positive...

  • Customer Service Representative

    2 days ago

    Schaumburg, Illinois, United States Lennar Homes Full time

    Job SummaryLennar Homes is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will play a critical role in ensuring the satisfaction of our homeowners by providing exceptional support and resolving any issues that may arise.Key ResponsibilitiesProvide timely...

  • Entry Level Customer Service Representative

    3 weeks ago

    Schaumburg, United States Diamond Heritage Inc Full time $38,000 - $50,000

    Job DescriptionJob DescriptionWE ARE HIRING A SPIRITED ENTRY LEVEL CUSTOMER SERVICE REPRESENTATIVE TO JOIN OUR TEAM!Are you excited to bolster your customer service prowess and have fun while doing so? Look no further, because we are seeking new talent to join us as an Entry Level Customer Service Representative. We are looking for candidates who not only...

  • Customer Service Representative

    3 months ago

    Schaumburg, United States Critter Control Full time

    ** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO18565 Showing 1 location **Job Details** **Description** **Remote Support Role Opportunity with an Industry Leading Wildlife Management Company!** Founded in 1984, Trutech Wildlife Service & Critter Control Operations specialize in nuisance wildlife...

  • Fantastic Customer Service Representative

    3 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Fantastic Customer Service Representative

    4 weeks ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    Job DescriptionJob DescriptionIn 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a...

  • Fantastic Customer Service Representative

    1 week ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter® Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers’ homes. At Mr. Rooter, we love what we do, and we believe in it. It’s not just plumbing to us, but a philosophy applied to every...

  • Fantastic Customer Service Representative

    1 week ago

    Schaumburg, United States Mr. Rooter of Cook County Full time

    In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers homes. At Mr. Rooter, we love what we do, and we believe in it. Its not just plumbing to us, but a philosophy applied to every area of...

  • Customer Service Representative

    7 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Central Garden & Pet. As a key member of our sales support team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer delivery, ensuring...

  • Customer Service Representative

    5 days ago

    Schaumburg, Illinois, United States Central Garden & Pet Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate resources to ensure successful order fulfillment from receipt to customer...