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Customer Service Specialist

4 months ago

Warminster, United States ATS Automation Tooling Systems Full time
ATS Scientific Products is seeking a Customer Service Specialist to join the team

RESPONSIBILITIES
Perform duties to process domestic and international customer orders for sales territories in an accurate and timely manner, maintain effective customer relations and assist customer by resolving problems. Order processing cycle includes, but not limited to, purchase order review, accurate and efficient order entry, acknowledgments, order and shipment status, order cancellations, payment tracking, price discrepancies, order troubleshooting, and responding to phone calls circulated through the phone queue. Daily review of open order reports to ensure "On-Time In Full" performance targets are met. Collaborate with sales, manufacturing, accounting, shipping and other departments to ensure best customer experience.

As needed, additional responsibilities may include supporting the commercial team with sales analysis, creating sales quotes, distribute and follow up on customer surveys and other general sales support projects. This role will also be responsible for international customer support and other training as needed.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Excellent written and verbal communication skills
  • Ability to multi-task, time management and detail-oriented aptitude
  • Accurate data entry skills
  • Organizational and problem-solving skills
  • Strong telephone communication and interpersonal skills
  • Professional, engaging demeanour, able to forge relationships with customers, co-workers
  • Proficient in Microsoft Office programs, ERP or other Order Processing System knowledge
EDUCATION and/or EXPERIENCE
  • HS Diploma or equivalent
  • Recent 3-5 years Customer Service experience
  • International trade specialist knowledge (Tariffs, Incoterms, International documentation/payments (Letter of credit, CAD), etc.) is a plus
HSE

All employees have the responsibility to work in a safe manner and report any health, safety or environmental concern to their manager or supervisor in a timely manner.

Employee responsibilities for Health, Safety and Environment include:
  • Work in compliance with divisional health, safety and environmental procedures
  • Refrain from removing or altering safety devices or guarding unless hazardous energies are controlled through lockout-tagout methods
  • Report any unsafe conditions or unsafe acts
  • Report defect in any equipment or protective device
  • Ensure that the required protective equipment is used for the assigned tasks
  • Attend all required health, safety and environmental training
  • Report any accidents/incidents to supervisor
  • Assist in investigating accidents/incidents
  • Refrain from engaging in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct
Additional Information

Why Scientific Products? The three parallelograms in our logo reflect our core company values: People, Process, and Performance. As part of ATS, Scientific Products leverages the ATS Business Model (ABM) to train, develop, engage, empower, and energize our people to make impactful changes in the organization. Our relentless focus on people is what continues to set us apart as a great place to build a career.
  • We provide a wide range of innovative and high-quality scientific products that improve people's lives
  • We offer a robust health and welfare benefits package that includes Life, Health, Dental, Vision
  • We offer 401(K) including company match, Paid Time Off annually + Paid Holidays
  • You will enjoy career Advancement Opportunities and Tuition Assistance to help you achieve your goals and continue your career growth


EEO and Affirmative Action Statement:
SP is an Equal Opportunity Employer, dedicated to a policy of non-discrimination in employment on any basis and takes affirmative action to ensure equal employment opportunities. It is our policy to provide our employees and applicants with equal employment opportunities in accordance with applicable laws and not to discriminate on the basis of race, color, religion, ancestry, national origin, age, marital status, sex, gender identification, sexual orientation, genetic information, political belief, pregnancy, citizenship, handicap or disability, status as a veteran or member of the U.S. military, or any other characteristic protected by applicable federal, state, or local laws. SP's Affirmative Action Plan is available through the HR Department and may be accessed during normal business hours.

Pay Transparency Nondiscrimination Provision:
SP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. #INDSP