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Customer Service Representative

2 months ago

Warminster, United States W Atlee Burpee Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Communicate with customers through phone, email, and live chat to resolve their queries and concerns
  • Troubleshoot and research customer order problems to provide accurate solutions
  • Perform data entry of customer orders and maintain accurate records
  • Process order returns and replacements in a timely and efficient manner
  • Assist with filing and special projects as needed
Requirements
  • Excellent verbal and written communication skills
  • Strong attention to detail and accuracy with strong organizational skills
  • Excellent computer skills with the ability to learn new programs quickly and easily
  • Proficiency in Microsoft Office, data entry, and web browsing
  • Gardening experience a plus, but not required
What We Offer
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Free garden vegetables from our farm during peak season

Burpee Gardening is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is inclusive and respectful of all employees.