Director of Training

1 day ago

Folsom, United States Chick-fil-A Full time
Description
Training Director Roles and Responsibilities

Position Summary:

The Director of Training at Chick-fil-A Ridley/Springfield Park is responsible for overseeing, development, implementation, and the evaluation of training programs and initiatives across the organization. This role plays a crucial role in ensuring that all employees receive comprehensive and effective training to support their professional growth and contribute to the company's success.

Develop Training Strategies

  • Collaborate with senior leadership and HR to create a strategic training plan aligned with Chick-fil-A Ridley/Springfield's business objectives and long-term goals.
  • Identify training needs, areas of improvement, and emerging trends to shape the training strategy.
  • Holds monthly meetings for training and development to facilitate ongoing progress.
  • Develops training programs with appropriate objectives as needed.
  • Conducts meetings with Training Team leads and Assistant Director of Training to discuss new hires and current team members to assess/gauge outcomes.
Training Program Design
  • Design and develop training programs, curriculum, and materials that address the learning needs of various employee roles, including team members, managers, and corporate staff.
  • Ensure training content is engaging, relevant, and promotes a culture of excellence and customer service.
  • Coordinates, arranges, oversees, and procures resources for employee growth and training functions.
  • Sustain Organizational communications, such as bulletin boards and newsletters, to ensure team members are informed about training and development events and resources.


Training Delivery
  • Oversee the delivery of training programs through various channels, including in-person workshops, e-learning modules, and virtual platforms.
  • Coordinate with trainers to ensure consistent delivery and adherence to training standards.


Training Compliance
  • Ensure compliance with regulatory requirements, industry standards, and company policies in all training programs.
  • Stay updated on relevant laws and regulations impacting the training function.
  • Maintain current training standards and information with parent-company's Operation Requirements and Standards.


Training Team Management

Lead and mentor a team of training professionals providing guidance, performance feedback, and professional development opportunities.

Foster a positive and inclusive team culture.

Develop and grow trainers into potential, future management candidates.

Collaborate with Operational Leadership regarding any promotions from trainer to coordinator and ensure the talent pipeline is healthy and even keel.

Requirements
  • Chick-fil-a experience recommended


Company Information
Serving freshly prepared food crafted with quality ingredients every day of the week (except Sunday, of course). Our restaurant offers everything from Chick-fil-A menu classics, like the original Chick-fil-A Chicken Sandwich, Chicken Nuggets and Chick-fil-A Waffle Potato Fries®, to breakfast, salads, treats, Kid's Meals and more. Feeding a group? Our Chick-fil-A location also offers a variety of catering options, perfect for your next get-together. On this page, you can check out our operating hours as well as the dining options that are currently available at our restaurant, including carry-out or delivery.

If you're looking for great food nearby, it's our pleasure to serve you.

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