Guest Service Representative

2 months ago

Detroit, United States Marriott International Inc Full time
Job Description

POSITION SUMMARY

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Guest Services Representative

    2 weeks ago

    Detroit, Michigan, United States Spire Hospitality Full time

    Join Spire Hospitality in crafting exceptional guest experiences. We are committed to redefining hospitality with a focus on our people, passion, and purpose. If you are inspired by creating memorable moments, possess a passion for excellence, and enjoy building lasting relationships, we invite you to embark on this new journey with us. This position is...

  • Guest Services Representative

    2 weeks ago

    Detroit, Michigan, United States Spire Hospitality Full time

    At Spire Hospitality, we provide a robust full-time benefits package that includes EARLY PAY OR EARNED WAGE ACCESS, allowing you to receive your earnings before payday. Our offerings encompass medical, dental, and vision coverage, a pet discount program, identity theft protection, pre-paid legal assistance, flexible spending accounts, matched 401K...

  • Guest Services Representative

    2 weeks ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job OverviewLocationHotel David WhitneyEmployment TypeFull-Time/Part-TimeCompensation$0.01 HourlyShiftAnyCategoryAdministrative - ClericalPosition SummaryThe primary objective of this role is to deliver exceptional service to guests, ensuring a seamless experience from arrival to departure. Responsibilities encompass a variety of tasks focused on guest...

  • Guest Services Representative

    1 week ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job OverviewLocationHotel David WhitneyEmployment TypeFull-Time/Part-TimeCompensation$0.01 HourlyShiftAnyCategoryAdministrative - ClericalPosition SummaryThe Front Desk Agent plays a crucial role in ensuring a welcoming and efficient experience for guests. This position involves a variety of responsibilities primarily focused on guest services, including...

  • Guest Service Representative

    2 months ago

    Detroit, United States Marriott Full time

    Job Number 24120566 Job Category Rooms & Guest Services Operations Location Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest...

  • Guest Service Representative

    4 weeks ago

    Detroit, United States Marriott International, Inc Full time

    Job Number 24147593Job Category Rooms & Guest Services OperationsLocation Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations,...

  • Guest Service Representative

    4 weeks ago

    Detroit, Michigan, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Detroit Downtown, 333 East Jefferson Ave, Detroit, Michigan, United StatesSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and...

  • Guest Services Coordinator

    2 weeks ago

    Detroit, Michigan, United States MGM Resorts International Full time

    About MGM Resorts InternationalAre you passionate about delivering outstanding service in a vibrant and diverse atmosphere? MGM Resorts International is seeking dedicated individuals to enhance our reputation in the entertainment sector by providing exceptional guest experiences.Position: Front Desk RepresentativeStarting Rate: $17.90Key Responsibilities:...

  • Guest Services Coordinator

    2 weeks ago

    Detroit, Michigan, United States MGM Resorts International Full time

    About MGM Resorts InternationalAre you enthusiastic about delivering exceptional service in a vibrant and varied atmosphere? MGM Resorts is in search of dedicated individuals who are passionate about creating memorable experiences for our guests.Position: Front Desk RepresentativeStarting Rate: $17.90Key Responsibilities: Deliver tailored and unforgettable...

  • Guest Services Coordinator

    1 week ago

    Detroit, Michigan, United States MGM Resorts International Full time

    About MGM Resorts InternationalAre you passionate about delivering exceptional service in a vibrant and diverse atmosphere? MGM Resorts International is seeking dedicated individuals to contribute to our mission of creating memorable experiences for our guests.Position: Front Desk RepresentativeStarting Rate: $17.90Key Responsibilities: Deliver tailored and...

  • Guest Services Coordinator

    1 week ago

    Detroit, Michigan, United States Hollywood Casino at Greektown Full time

    JOIN OUR TEAM AT HOLLYWOOD CASINO AT GREETOWN: We are on a mission to redefine entertainment. At Hollywood Casino at Greektown, we are constantly in search of individuals who are passionate about creating enjoyable experiences. In this dynamic environment, you will collaborate with a diverse group of colleagues who share a commitment to enhancing guest...

  • Guest Services Associate

    1 week ago

    Detroit, Michigan, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts International Have you ever imagined working in a vibrant environment filled with diversity and entertainment? If you are passionate about being a part of a dynamic team in one of the most captivating industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences. You will thrive in a...

  • Guest Services Coordinator

    2 weeks ago

    Detroit, Michigan, United States MGM Resorts International Full time

    Experience the Excitement at MGM Resorts International Have you ever imagined working in a vibrant environment filled with entertainment and diversity? If you are passionate about teamwork in one of the most captivating industries, MGM Resorts is looking for individuals like YOU to craft unforgettable experiences. You will embody our culture by living...

  • Guest Services Specialist

    1 week ago

    Detroit, Michigan, United States City Club Apartments LLC Full time

    Concierge Job OverviewCity Club Apartments LLC is a distinguished brand in apartment living, seamlessly blending historical insights with top-tier hospitality practices to deliver a unique International Apartment Hotel experience. Our residents benefit from a combination of eco-friendly amenities, premium services, and a variety of both short-term furnished...

  • Customer Service Representative

    4 weeks ago

    Detroit, United States Planet Fitness Full time

    We are seeking a Customer Service Representative to join our team! Why You Should Join Planet Fitness Great growth opportunities - we are a dynamic and growing company Set Schedule Medical, Dental and Vision insurance benefits (Full Time positions only) Employee Referral Bonus Program Following 120 days of active employment, you will be eligible for a .50...

  • Guest Services Manager

    2 weeks ago

    Detroit, Michigan, United States Method Co. Full time

    Position OverviewWe are seeking a dedicated and skilled Guest Services Manager to join our team at Method Co.. This role is perfect for individuals who thrive in the hospitality sector and have a knack for leading a team. The ideal candidate will embody the Method Co. ethos, think creatively, demonstrate exceptional leadership abilities, and possess a strong...

  • Guest Services Associate

    7 days ago

    Detroit, Michigan, United States PENN Entertainment Full time

    Join Our Team at PENN EntertainmentWe're always looking for talented individuals who share our passion for delivering exceptional guest experiences. As a Traffic & Booth Attendant at PENN Entertainment, you'll play a vital role in ensuring the smooth operation of our parking facilities and providing top-notch service to our guests.Key Responsibilities:Direct...

  • Guest Services Staff

    2 months ago

    Detroit, Michigan, United States teamworkonline Full time

    For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises,...

  • Guest Services Coordinator

    2 weeks ago

    Detroit, Michigan, United States Azul Hospitality Full time

    Job OverviewLocationHotel David WhitneyEmployment TypeFull-Time/Part-TimeCompensation$0.01 HourlyShiftAnyCategoryAdministrative - ClericalPosition SummaryThe Front Desk Agent is responsible for providing exceptional service to guests in a courteous and efficient manner. This role encompasses various responsibilities related to guest interactions, including...

  • Guest Services Attendant

    1 week ago

    Detroit, Michigan, United States Marriott International Inc Full time

    Additional Information Pay: $19.69/hour, Open Availability Required Job Number Job Category Rooms & Guest Services Operations Schedule Full-Time Position Type Non-Management POSITION SUMMARY Test communication devices such as beepers and radios to ensure they function correctly. Place requested amenities like rollaway beds and refrigerators in guest...