Overnight Front Desk
2 weeks ago
Job Summary
$16.00/HR (PART TIME)
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
Responsibilities
QUALIFICATIONS:
+ At least 1 year of progressive experience in a hotel or a related field required.
+ High School diploma or equivalent required.
+ College course work in related field helpful.
+ Previous supervisory responsibility preferred.
+ Must be able to work independently and with minimal supervision.
+ Knowledge of Accounting Principles.
+ Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
+ Must be proficient in Windows operating systems company approved spreadsheets and word processing.
+ Must be able to convey information and ideas clearly.
+ Must be able to evaluate and select among alternative courses of action quickly and accurately.
+ Must work well in stressful high pressure situations.
+ Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
+ Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
+ Must be able to work with and understand financial information and data and basic arithmetic functions.
+ Must be able to work in a self-managed environment.
+ Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
+ Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
+ Approach all encounters with guests and associates in a friendly service-oriented manner.
+ Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
+ Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
+ Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
+ Maintain a friendly and warm demeanor at all times.
+ Initiate and complete the End of Day process.
+ Run all reports as required for Food and Beverage audit.
+ Complete the Night Audit checklist for computer procedures daily.
+ Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
+ Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
+ Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
+ Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
+ Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
+ Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
+ Follow safety and emergency procedures according to Aimbridge Hospitality standards.
+ Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
+ Be familiar with all Aimbridge Hospitality's policies and house rules.
+ Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
+ Maintain radio contact with other associates during entire shift.
+ Have a working knowledge of security procedures.
+ Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
+ Prepare and distribute the Daily Flash Report as needed.
+ Transfer the master or house accounts as necessary.
+ Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
+ Train any new Night Auditors as requested by management.
+ Run morning reports according to Aimbridge Hospitality procedures.
+ Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
+ Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
+ Handle items for Lost and Found_ according to the standard.
+ Complete any reports as requested by management in a timely manner.
+ Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
+ As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
+ Attend meetings as required by management.
+ Perform any other duties as requested by the Guest Services Manager or any other member of management.
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