Front Desk Associate

4 days ago


Midland, Texas, United States Platinum Companies Full time
Job Summary: We are seeking a highly skilled and professional Guest Service Representative to join our team at Platinum Companies. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a smooth and enjoyable stay for our guests.

Key Responsibilities:
  • Welcome and acknowledge all guests in a professional manner, adhering to Company and Brand standards.
  • Ensure guest satisfaction and product quality standards are met through guest check-in, check-out, room reservations, changes and cancellations, guest requests, etc.
  • Secure payment(s); activate/reissue room keys.
  • Supply guests with directions and area information.
  • Multi-task professionally in a fast-paced environment.
  • Possess technical knowledge and aptitude.

Essential Qualifications:
  • Excellent verbal and communication skills required.
  • Proficient in English. Bi-lingual a plus.
  • Professional appearance and grooming must be adhered to at all times.
  • Uniforms must be worn according to Company and Brand standards.
  • Ability to attend and complete job and Brand training.
  • Self-starter with effective leadership skills.
  • Proficient with current technologies and software inclusive of business applications.
  • Must be able to work a flexible schedule including weekends.
  • Move up and down stairs, elevators and or service ramps.
  • Adaptable and willing to assist other departments.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Be organized and work well in a fast-paced team environment.
  • Have an outgoing personality.
  • Maintain professionalism at all times.
  • Stand for an extended period of time.
  • Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance.
  • Hotel front desk and/or reservations or customer service experience preferred.
  • High School Diploma required; College Degree is a plus.

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