Front Desk Associate
4 days ago
Key Responsibilities:
- Welcome and acknowledge all guests in a professional manner, adhering to Company and Brand standards.
- Ensure guest satisfaction and product quality standards are met through guest check-in, check-out, room reservations, changes and cancellations, guest requests, etc.
- Secure payment(s); activate/reissue room keys.
- Supply guests with directions and area information.
- Multi-task professionally in a fast-paced environment.
- Possess technical knowledge and aptitude.
Essential Qualifications:
- Excellent verbal and communication skills required.
- Proficient in English. Bi-lingual a plus.
- Professional appearance and grooming must be adhered to at all times.
- Uniforms must be worn according to Company and Brand standards.
- Ability to attend and complete job and Brand training.
- Self-starter with effective leadership skills.
- Proficient with current technologies and software inclusive of business applications.
- Must be able to work a flexible schedule including weekends.
- Move up and down stairs, elevators and or service ramps.
- Adaptable and willing to assist other departments.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Be organized and work well in a fast-paced team environment.
- Have an outgoing personality.
- Maintain professionalism at all times.
- Stand for an extended period of time.
- Move, lift, carry, push, pull and place objects weighing less than or equal to 25 pounds without assistance.
- Hotel front desk and/or reservations or customer service experience preferred.
- High School Diploma required; College Degree is a plus.
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