Front Desk Associate

2 weeks ago


Midland, Texas, United States Integral Hospitality Full time
Job Title: Front Desk/Night AuditJob Summary

We are seeking a highly motivated and customer-focused Front Desk/Night Audit professional to join our team at Fairfield Inn Marriott. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to inquiries and resolving issues in a timely and friendly manner.
  • Process guest reservations, charges, and payments using a computerized system.
  • Engage with guests to promote hotel services and amenities, and provide local knowledge and recommendations.
  • Collaborate with the housekeeping team to ensure rooms are clean and ready for guests.
  • Balance cash drawers and maintain accurate financial records.
  • Work collaboratively with the front desk team to ensure seamless operations and high levels of customer satisfaction.
Requirements
  • Must be 18 years of age or older.
  • Previous hotel front desk experience is preferred.
  • Excellent communication and customer service skills.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Physical ability to lift up to 30 pounds and stand for long periods of time.
What We Offer

We offer a competitive starting wage, substantially discounted room rates at Hampton Inn and Hilton hotels nationwide, and a flexible schedule that allows you to balance your work and personal life.


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