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Front Desk/Night Audit

7 months ago

Midland, United States Integral Hospitality Full time

Fairfield Inn Marriott seeks full-time and part-time Night Auditors/Front Desk Associates to join their hotel team. This position is key to delivering outstanding guest experiences, especially during the check-in and check-out process. Flexible schedules are available.

WHAT YOU WILL DO

  • Delight guests by providing information on hotel services, amenities, and local knowledge and attractions (directions, places to eat, entertainment, etc.).
  • Engage and sell rooms to walk-in customers.
  • Enter, change, post, and process reservations/charges to guest accounts using a computerized system.
  • Respond in a timely and friendly manner to guest inquires on making a reservation, account charges, complaints, inquiries, etc.
  • Inform housekeeping of room statuses and availability.
  • Clean and tidy up front desk area
  • Balance cash drawer.
  • Work collaboratively with team members and stay current on with communication log.
  • Set up Breakfast
COMPENSATION. Starting wage is based on experience. PERKS. Team members enjoy substantially discounted room rates at Hampton Inn and Hilton hotels nationwide. SCHEDULE. Part-time positions available for 10pm-6am shift. Part-time and full-time position available for the 2 pm-10 pm position. Flexibility required to cover nights, weekends and/or holidays as needed. QUALIFICATIONS.
  • Must be 18 years of age or older.
  • Preference given to candidates with prior hotel front desk experience.
  • Someone who is passionate about delivering exceptional customer service at all times and understands that we're leaders in our industry and in our community-integrity is essential.
  • Will work with a computerized hotel guest reservation system and the internet to maintain accounts and search for work-related information.
  • Flexibility in your schedule (days, nights, weekends, holidays) customary with the hotel industry.
  • Someone motivated to use safe work practices and is resourceful in solving problems.
  • Position requires an ability to lift up to 30 pounds, push/pull up to 100 pounds, stand for long periods of time, and work with cleaning chemicals as needed.