International Customer Support Specialist

3 weeks ago

Frisco, United States Transplace Full time
About the Role

The International Customer Support Specialist II is an hourly position that is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast paced international logistics environment. This position will work at our office located in Frisco, TX.

What the Candidate Will Do

•Request international multi-mode ocean and air bookings details from international carriers and providers

•Create shipments and accurate data entry of shipment and book data details in global transportation management software

•Coordinate service requirements and standards to vendors and supply chain partners

•Communicate service issues to customer or management via multiple methods of communication: email, messaging or phone calls

•Monitor and update shipment status information

•Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices

•Ensure operational compliance for US regulatory requirements for export and import shipments. Specific instructions for requirements will be shared via in role training

•Maintain international customer profiles and relevant customer information

•Cross-train with team members for continuous education and advancement opportunities

Basic Qualifications

•High school diploma or GED equivalent

•At least 1 year experience in International transportation/logistics

Preferred Qualifications

•Associate's or Bachelor's degree in business, logistics or other related field

•Experience in customer service logistics support for international account management

•Intermediate knowledge of export and import processes

•Basic knowledge of MS Office

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we've built one of the world's most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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